Category Archive Browser Issues

How to Troubleshoot Internet Explorer Crashes

Internet Explorer Not Responding

Troubleshoot Internet Explorer

Internet Explorer freezes or crashes may occur due to the bugs in installed toolbars or extensions in the browser or other reasons like malware in Windows. In order to check if extensions cause unresponsive tabs in IE browser, you need to run it without add-ons. For that, click Start, type Internet Explorer (No Add-Ons) in the search box and open that one.

Ignore the prompt that says some “web pages might not be displayed correctly,” since it disables toolbars or ActiveX controls. Click the Home button on Internet Explorer running without add-ons and open the same site you had encountered a freeze earlier. If no crash occurs, the problem is likely with any of the extensions in Internet Explorer.

To disable browser extensions, click on the Settings menu denoted by a gear icon to the top right of Internet Explorer and choose Manage Add-ons. In the next window, click on an add-on under Toolbars and Extensions heading and select Disable all add-ons first. Later you can enable extensions one by one and disable the one that is probably causing the browser freeze.

Google Chrome Keeps Freezing

Reset Internet Explorer Settings

If that fails to resolve it, reset Settings of Internet Explorer to default state. For that, click the gear icon and choose Internet options from the contextual menu. Under Internet Options that pop up, choose Advanced tab to the right and click on the Reset button under Reset Internet Explorer Settings. You will have to confirm Reset in the next dialog box and even Delete Personal Settings, although it is not necessary to fix browser crashes. After resetting the settings, restart Internet Explorer in order for the changes to take effect.

Internet Explorer 9 and subsequent versions rely on the graphics hardware integrated in Windows PC in order to accelerate rendering of web pages. Enabling graphics hardware acceleration in IE may cause issues with certain graphics hardware and its associated drivers. To disable that, select Use Software Rendering Instead of GPU Rendering under Accelerated Graphics heading in the Advanced tab. After changing the setting in Internet Options, reboot the browser.

GPU rendering accelerates web page loading speed, especially graphics-heavy web content. However, if freezes persist in Internet Explorer despite enabling software rendering, it is better to disable that and try installing latest graphics drivers. Apart from that, install Windows Update to fix freezes of the default browser or scan for malware and remove if it exists in the OS.

Troubleshooting Some Common Issues in IE11

Internet Explorer Not Responding

IE Crashes Often

Organizations all over the world use Internet Explorer 11 on their computer systems to work with. Sometimes, Internet Explorer not responding can be a problem that comes up, as well as several other issues. Following is a look at these common problems, and tips on how to solve them.

IE is in an Unusable State

If you have IE11 getting into an unusable state on an employee’s computer, it is probably a good option to use the RIES option. RIES stands for Reset Internet Explorer Settings, where the settings are reverted to default for many of the browser features. Many of the things remain the same however, such as:

  • Favorites list, Web slices, and RSS feeds.

  • Proxy settings

  • Administrative Template Group Policy settings

RIES does turn off any custom toolbars, browser extensions, and customizations installed with the browser. If you want to turn them on again, you can do so from the Manage Add-Ons dialog box.

IE Crashes Often or Seems Slow

If the CPU usage seems to be higher than normal, or the browser is crashing or slowing down, check the browser add-ons and video card. Normally, IE11 uses the GPU rendering mode, which is not supported by some outdated video cards. In that case, you will have to select the Software Rendering mode instead.

Checking for Software Rendering Mode

  • Open IE and go to the Tools section. Choose Internet Options.

  • IE Crashes Often

    Check Browser Add-Ons

    Open the Advanced tab and then move on to the Accelerated Graphics section. Here, choose the Use Software Rendering Instead of GPU Rendering box. This will turn on the Software Rendering mode. If the option is grayed out, then you know that the current video card or video driver does not support GPU hardware acceleration.

Check the Browser Add-Ons

  • Open IE in No Add-Ons Mode, from the Run command. This can be done by entering iexplore.exe –extoff into the Run command box and hitting Enter.

  • See if IE is still crashing now and then. If not, go to the Tools menu and select Manage Add-Ons.

  • Choose Toolbars and Extensions, and then select and disable each one.

  • Restart the browser, and turn on each of the toolbars one by one. If IE crashes after you enable of the toolbars, which is the one you should leave disabled. There may be more than one add-on causing the crashes, so do not stop once you find a problematic add-on.

How to Troubleshoot SSL Connection Error on Google Chrome

Google Chrome keeps freezing

SSL Connection Error

When users attempt to connect to a site on Google Chrome, they tend to receive an error message that states, “This site can’t provide a secure connection”. This error occurs on Chrome due to a server problem, or due to the unavailability of a certificate that is used to authenticate clients. Besides the missing authentication certificate, and notwithstanding a server problem, there are other causes too for the SSL connection error. Nonetheless, resolving it on Chrome browser can be done easily following the troubleshooting steps given below.

Disable the QUIC Protocol

To disable this experimental protocol, key in chrome://flags/#enable-quic on the address bar of the browser and press the Enter key. In the subsequent menu that pops up, click on Default under the respective protocol’s heading and choose Disabled in the drop-down list. Then, restart Chrome. You should be able to surf the web on the browser without having to encounter the SSL error going forward. If not, go to the next troubleshooting step.

Set the Right Date and Time

Chrome constantly crashing

Common Browser Issues

Wrong date and time set on Windows PC may also cause the connection error on Chrome. Hence, you should double check to ensure that both are correct. If you are using Windows 10 PC, search for Date & Time in the search box when on the desktop screen and click on the respective setting to change both. In order to change date and time on Windows 10, click Time Zone, configure both correctly, and click OK to confirm new settings.

Clear SSL State

Sometimes, the SSL state in Internet Properties may lead to a connection block on Chrome. To clear the SSL state on Windows 7, launch Control Panel, click on Network and Internet, and choose Network and Sharing Center. Then, click on Internet Options to the bottom left side of the screen, choose Content tab in the Internet Properties dialog box, select Clear SSL State, and click OK to confirm the same.

Make Exemptions in the Antivirus

Sometimes, an antivirus in Windows PC may cause conflicts between the software and the browser encrypted data. Hence, you should make an exemption to the scan SSL protocol in the settings of the antivirus. If this helps to troubleshoot the error on Chrome, update the browser, the virus removal software, and the OS. After that, clear the browser data and enable the SSL protocol scanning feature again to see if it works.

How to Fix DNS Error or Host Error on Google Chrome

Chrome Keeps Crashing Windows 10

Using Elevated Command Prompt

The Domain Name System or DNS stores the IP addresses of the websites you access on Google Chrome. Clearing the DNS cache of Chrome browser can troubleshoot host connection errors that pop up while surfing the web on Windows PC. Such Google Chrome errors may include ERR_TIMED_OUT or errors of similar kind.

The objective of DNS is to enable the PC to access the Internet Protocol addresses of the websites, especially when IP’s servers change. If you come across a host error or DNS error while browsing on Google Chrome, it necessitates clearing the DNS cache to resolve the error. There are two ways to clear it, one through Google Chrome settings and another using the Command Prompt on Windows PC.

fix browser issues

Chrome Settings Method

This will remove the database of IP addresses that are stored on the computer.

  • Launch Google Chrome, key in chrome://net-internals/#dns in the search box, and Enter.
  • Click on an icon denoted by a drop down arrow to the upper-right
  • Click Clear Cache option from the drop-down list and click Flush Sockets.
  • Restart Chrome after that to see if it resolves the host error on the browser.

Using Elevated Command Prompt

Chrome Constantly Crashing

Chrome Settings Method

If you are on Windows 7 PC, click Start and enter cmd in the search bar. Then, right-click on the icon of Command Prompt and choose Run as Administrator. Once command prompt with administrator privileges reveals itself on the PC, enter ipconfig /flushdns in the dialog box and press Enter. If you typed the command promptly, you might see Successfully Flushed the DNS Resolver Cache message under Windows IP Configuration.

In order to confirm the same, type ipconfig/displaydns command and press Enter. Make sure the message displayed on command prompt now reads Could Not Display the DNS Resolver Cache, which indicates that there is nothing left in the DNS cache of Chrome and that the first flush was indeed successful.

Further, with Chrome open, use Alt and Tab keys to switch windows back to Command Prompt and enter ipconfig/displaydns once again. You will see a list of the IP address stored in the new cache of DNS. Now, you can exit the Command Prompt window and surf the web on Chrome without running the risk of encountering the host error.

Get in touch with our experts at 844-202-8213 for further assistance with the browser issue. Alternatively, you can also start a live chat now and get immediate help from tech support professionals.

How to Troubleshoot Err_Connection_Refused on Google Chrome

Chrome Constantly Crashing

Err_Connection_Refused Error

Cannot open a particular webpage on Google Chrome? If so, you may receive an error message on the tab like ERR_CONNECTION_REFUSED or other types of error message such as This Webpage is not Available or ERR_TIMED_OUT. Try any of the below troubleshoots in order to clear connection problems on Chrome browser on Windows.

Clear Browsing History

Note that this will remove saved passwords and so forth on Chrome. In order to clear it, press Ctrl key and H key simultaneously to launch browsing history. Click Clear Browsing Data to the left side, assign starting time of browsing on Chrome, select all options, and click on Clear Browsing Data to delete the browsing history. Then, restart the Chrome browser to see if it resolves its connection problems.

Disable Browser Extensions

Sometimes disabling add-ons on Chrome can help you to fix that. In order to know which add-on causes the connection problem, type chrome://extensions on the address bar of the browser and press Enter. Else, you can open the menu icon to the right of Chrome, navigate to More Tools and click Extensions to launch the console.

Google Chrome Keeps Freezing

Clear Browsing History

Make it a point to deselect all of the browser extensions on Google Chrome and then retry opening the same tab, which showed ERR_CONNECTION_REFUSED. If that resolves the error, then you can navigate to Chrome’s extensions page once again, disable add-ons one by one, and then open the same web page to see if the error pops up.

Clean Temp Folder of Windows

Click on the Start button on the desktop, enter %temp% on the search box, and press Enter. Now delete all of the temporary files in the folder alongside the subfolders inside the Temp folder. Note that you cannot delete all of the temporary files and temp folders what are in use while you attempt the deletion for running its associated Windows programs. However, ignore that and delete the temp files and folders that you can. Once you restart the computer, you can delete the rest of the files in the Windows temp folder.

If you need to open a web page on Chrome quickly and do not have time to try the aforementioned troubleshoots for the connection errors, press down Ctrl key and F5 simultaneously to reload the web page and bypass deleting the local browsing cache. Else, browse incognito by pressing Ctrl key Shift key and N.

How to Troubleshoot Internet Explorer not Responding Error

Internet Explorer Not Responding

Internet Explorer Not Responding

People often come across the “Internet Explorer Not Responding” error while surfing the web on Windows PCs. Such error messages pop up when the browser becomes too slow and unresponsive to clicks and keystrokes. This can be annoying to your stock browsing experience on the computer. However, they can be resolved firstly by updating the out-of-date browser from Microsoft.

Windows updates often come with bug fixes for Internet Explorer, which may resolve the error that crashes the browser. If you have turned off automatic Windows Update on the system, download and install updates for Windows manually. For that, click the Start button on desktop, search for Windows Update and click on that. In the Control Panel menu, look for Windows Updates from Microsoft’s website only.

If you still see Internet Explorer Not Responding despite installing the latest update for the browser included, disable browser add-ons to retry clearing the error. Add-ons can enhance a browsing session on IE, but they tend to take time to load up fully on an open tab. Thus, it also affects webpage loading time, and may lead to the common error on Internet Explorer. You need not disable all of the add-ons to clear this, but only the add-ons you use rarely. For that, follow the below steps:

Chrome Keeps Crashing Windows 10

Chrome Keeps Crashing Windows 10

  • Launch Internet Explorer
  • Open Settings, denoted by a gear icon at the upper-right
  • Select Manage Add-Ons
  • In the list of add-ons that appears, right-click on the one you need to disable on Windows, and then select Disable.
  • Click Close and reboot Internet Explorer to see if this helps.

If not, you need to reset the stock browser of Windows to default settings with the below steps. Note that resetting Internet Explorer to factory default will remove the stored passwords, cookies, browsing history, temporary internet files and so forth; hence, resort to this troubleshoot only as a last resort.

  • Open the browser, click the gear icon and then choose Internet options.
  • Choose the Advanced option in the Settings menu
  • Click the Reset button
  • Put a checkmark next to the Delete Personal Settings checkbox
  • Click Reset again to confirm the same

Once you reset Internet Explorer, you should reboot the Windows PC in order for the operating system to fully apply the changes that have been made. If you still experience the errors, get in touch with a tech support team for advanced troubleshooting steps.

fix browser issues

How to Clear a Frozen Tab on Google Chrome

Google Chrome Keeps Freezing

Disable Browser Extensions

Freezing of Google Chrome tabs is a constant issue that people tend to face while surfing the web on a Windows 10 PC. It is often due to an incompatibility between the OS and the browser. Below are some troubleshoots to help if Google Chrome keeps freezing on your Windows 10 PC so that you can make the most of a browsing session with open tabs.

Disable Browser Extensions

Extensions are plugins that gives additional capabilities like virus scanning and so forth to the web browser. However, sometimes browser extensions tend to malfunction due to coding errors or compatibility problems. Follow the below steps to clear the freezing tabs on Chrome, assuming that they may be due to browser extension.

fix browser issues

  • Open Google Chrome, enter chrome://extensions on the address bar, and Enter to navigate the path.
  • Once you reach the screen of browser extensions installed in Chrome browser, simply clear the checkmark on plug-ins shown as Enabled in order to disable one.
  • Disable the plugins one by one and crosscheck in order to know if the freeze has been resolved to your satisfaction. If not, maybe there is more than one plugin that is causing the tab freeze on Google Chrome; disable all plugins and extensions together and see if the problem is fixed.
  • Further, once you spot a browser extension on Chrome that seems problematic, click on the Trash icon next to Enabled in order to delete it altogether from the browser.

Reset Google Chrome on Windows 10

Chrome Constantly Crashing

Troubleshoot Frozen Tab Issue

This will clear the tab freeze on Chrome. Follow the below steps in order to reset the browser.

  • Click the three-dot menu on the top right in order to access Settings.
  • Once you are in the Settings menu, scroll down and select Show Advanced Settings.

To avoid further scrolling, press Ctrl and F keys and search Reset Settings – the cursor will show the option so select it. Choose the Reset option in the subsequent dialog box to confirm the same.

Note that resetting Chrome will revert the browser to a default state so choose it as a last resort. It may resolve freezing tabs but may also remove all of your passwords, personalized settings, and other data stored in Chrome. Get in touch with a browser support team if you still encounter Google Chrome tab freezing issues on Windows 10.

Quick Fixes to Resolve Slow Speeds in Firefox

Chrome Keeps Crashing Windows 10

Slow Speeds In Firefox

While using Firefox, you may have experienced issues with the speed at one time or another. A quick comparison with other browsers will show you that only Firefox seems to be suffering from slow speeds, while the rest can load pages quickly. These are caused mainly due to configuration issues and the use of extensions. Installing memory-consuming apps onto the browser is known to affect its loading speeds. Below are some quick fixes to resolve slow speeds in Firefox.

Use Hardware Acceleration

Firefox can run slow in computers having plenty of RAM and processing power. There are various options in Firefox for improving the performance of the browser by allocating its usage of the available resources. You can alter these settings of the browser to give it the best performance depending on your system hardware. For this, go to about:preferences > General > Performance and uncheck the box near the Use recommended performance settings.

Tick the box labeled Use hardware acceleration when available, which actually uses the graphics card of your computer rather than the processor for a smoother visual performance. You can also change the Content Process limit by selecting any number from the drop-down menu. If your system has at least 8 GB of RAM, it is better to switch to more than four for the best performance.

Switch to a Blank Page

Chrome Constantly Crashing

Use Hardware Acceleration

One of the major issues with Firefox is that it can take a lot of time to start compared to other browsers. This issue can occur after using Firefox for a while, and can often be frustrating, especially if you are trying to use the browser for anything important. An effective way to fix this issue is by going to about: preferences > General and unchecking the box near Always check if Firefox is your default browser. Then, go to General > When Firefox Starts and select the Show a blank page option.

Disable Add-Ons

Firefox can use more RAM when used for extended periods, due to the buildup of cached and other data. The use of various add-ons or plugins can also slow down the browser and affect its speeds. To fix this issue, restart Firefox in safe mode and then go to Options > Help, and then select the Restart with Add-ons Disabled option. Click on the Start in Safe Mode option and see if the browser is running faster. Try disabling the add-ons and plugins to check the speed of the browser.

How to Fix Common Issues in Google Chrome

Browser Issues

Google Chrome Issues

Google Chrome, in spite of being the top web browsers in the world, is still affected by several issues. The high resource consumption and closed nature make Chrome prone to various issues that can interrupt web browsing. Recently, Chrome has surpassed the number of users it serves when compared to other browsers like Mozilla Firefox and Internet Explorer. However, Google Chrome still has many issues and fixing them is necessary to enjoy an uninterrupted web browsing experience. Below is how to fix common issues in Google Chrome.

Reset Browser Settings

Chrome may often crash or fail to load web pages, which can be frustrating for the users. Resetting the browser settings is one of the most effective ways to resolve such crashes in the Google Chrome browser. For resetting the browser settings, click on the Chrome icon and select Settings > Show Advanced Settings > Reset Settings and then click on the Reset Settings button.

The other way to resolve this issue is by using the Chrome Clean-Up Tool. Available free for download, this valuable tool can help clear many of the crashing and other issues with Chrome. Crashes or loading issues in Chrome are mostly caused by malware and this free tool can scan and remove such malicious programs as well as unwanted plugins to restore its normal functioning.

Remove User Profile

Browser Error

Reset Browser Settings

In some cases, users have reported about an error message that says, “Your Profile Could Not Be Opened Correctly”. This can prevent access to some of the features of Chrome such as bookmarks and browser settings. Deleting the user profile is the best ways to resolve this browser error, which can be done by going to the Menu > Settings > Sign In and then clicking on the Disconnect Your Google Account option.

Tick the box located beside the “Also clear your history, bookmarks, settings, and other Chrome data stored on this device” message and click on Disconnect to remove the user profile. After this is done restart Chrome and then sign in again for restoring the browser.

Using Chrome Task Manager

Most users encounter a frozen tab or window while browsing on Google Chrome. This can be quite annoying when you want to view multiple websites simultaneously and can hinder your work. The tab or window can freeze during browsing leaving no choice to the user to continue or terminate the process.

An easy way to fix this issue is by opening the Chrome Task Manager by pressing Shift and Esc simultaneously. In the list of running tabs and extensions, select any task that is consuming high amounts of memory, and click on the End Process button to terminate the process.

Key Reasons Why your Firefox Browser Fails to Play YouTube Videos

Browser Issues

Playing YouTube Videos

Most of you might have encountered issues while using the Mozilla Firefox browser for playing YouTube videos. These issues can recur each time you visit YouTube to watch a video and prevent it from loaded or there might be buffering issues. Some of this browser issues are caused mainly due to the errors or corrupt plugins.

Since YouTube needs Adobe Flash to display properly, any issues with this plugin can cause it to prevent you from viewing any video. Sometimes, the issue can also be caused due to the themes, extensions, and other settings in the Firefox browser. Below are some reasons why your Firefox browser fails to play YouTube videos.

Outdated Flash Plugin

One of the major reasons why you are unable to view YouTube videos in Firefox is due to an outdated plugin. Firefox uses plugins like Adobe Flash to play videos from streaming platforms like YouTube. An outdated Flash plugin will prevent the browser from properly playing the videos from YouTube. You can identify the outdated plugin by carrying out a detailed browser troubleshooting. Updating to the latest version of Flash by following the onscreen guided will usually resolve the problem.

Corrupted Plugins

Browser Troubleshooting

Outdated Flash Plugin

Besides Adobe Flash, there are numerous other plugins, which can affect video playback on Firefox such as the RealPlayer plugin. Corruption of these plugins can make it impossible to properly load and play YouTube videos. The problem is usually resolvable by carrying out an update of all the plugins. Disabling each of the plugin one at a time and then testing YouTube playback is one way to identify and faulty plugin so it can be removed. An outdated RealPlayer plugin can also interrupt the video plugins and updating it might aid in resolving the issue.

Hardware Acceleration

Another reason why Firefox is unable to play YouTube videos is due to the configuration of the drivers or the graphics card in your computer. Due to this Firefox will occasionally crash or fail at displaying videos from YouTube. Disabling the hardware acceleration is one way to resolve this issue. For this click on the Firefox window located at the top and then select Options. On the Advanced tab, select General, and uncheck the Use Hardware Acceleration When Available option. After this is done, restart Firefox for the new settings to take effect.

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