Category Archive Browser Issues

How to Troubleshoot Firefox Tabs Freezing Problem in Windows

Firefox Freezes Every Few Seconds

Firefox Tabs Freezing

Once Mozilla Firefox closes unexpectedly, it will reveal a dialog box that prompts those surfing the web to submit a report of the crash to developers of the browser. Based on the crash report, Firefox developers will improve subsequent versions of the browser. In the meantime, users would need to know about troubleshooting steps to resolve it. Note that in case Mozilla Firefox won’t open or stops responding, it is termed as a browser hang, and not necessarily a crash.

If your Firefox browser crashes, first open it in Safe Mode to see it if that fixes the issue on Windows PC. For that, click on the hamburger menu to the top, click Help and choose an option that lets you restart the browser with extensions disabled. It will reveal Firefox Safe Mode dialog box; click Start in Safe Mode button to confirm the same.

Once the browser starts in the Safe Mode, see to it if crashes occur in a particular website in which you may have previously experienced it. In case it won’t fix the browser issue, you can use any of the below step mentioned to resolve a Firefox tab crashing.

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Note that if a crash happens even when operating Firefox in Safe Mode, the underlying reason for that may be got to do with version of Firefox and not installed malware plug-ins or enabling of hardware acceleration in the browser.

Update Firefox

Chrome Constantly Crashing

Common Browser Issues

Each version of Mozilla Firefox comprises of several bug fixes to have developed based on previous crash reports sent by users through the browser upon noticing of the problem. Updating the browser to a new version might fix a crash. For that, click on the three-dot menu to the top and choose About Firefox. The browser would check for available updates if any and download the same over the internet. Keep the About Mozilla Firefox popup window open until updates get installed fully and click on Restart to Update Firefox button upon its completion.

In addition, update Windows OS and Firefox plug-ins to the latest versions to see if that helps. Note that Windows Update may install latest graphic drivers, which may enable the browser to use JavaScript and hardware acceleration. Updated graphic drivers may prevent crashes of Mozilla Firefox while taking a webpage printout as well, so that is worth trying.

Get in touch with our tech support team for further assistance with the tabs freezing issue or if you face any other problem while surfing the web on Mozilla Firefox browser.

Some Benefits of Incognito Browsing in Google Chrome

Google Chrome Keeps Freezing

Incognito Browsing Benefits

Much like other web browsers, even Google Chrome provides an option to surf the web privately. The Incognito mode in Chrome opens up upon pressing Ctrl, Shift, and N keys simultaneously, or users can access it by clicking the three-dot menu to the upper right and selecting the option for the same. If you browse Incognito in Google Chrome browser, it will not save browsing history, cookies, usernames and passwords, or the info you fill into web forms, but will save any bookmarks you want to keep. No one except a website, your employer, or Internet Service Provider will be able to see your browsing activity when surfing the web on an Incognito window in Google Chrome.

The main benefit of accessing a website in this particular mode is that it keeps the browsing information private, which comes in handy if you share your computer with other people. When it comes to browser security, Incognito offers an advantage in the sense that it clears cookies the moment you close the window. This only goes to make the private browsing mode in Google Chrome ideal for surfing on public or shared systems. In case you do not log out from an account you have signed in for the first time after completing a private browsing session in Chrome’s Incognito, the browser will delete respective cookies upon closing the respective tab.

Chrome Constantly Crashing

Private Browsing Session

Since cookies will not be shared between incognito and standard windows in the browser, you have another advantage in the sense that you can sign in to a personal account in normal tab and a different account in Incognito. For instance, if you are sending an urgent mail and your friend wants to check his/her Google account, you can simply sign in to the other Gmail account in Incognito. Likewise, if your spouse tells you that she wants to access a social media account while you are logged into yours, you do not need to log out to provide the access, but open it in an Incognito window.

Note that Incognito does save whereabouts of the websites you have visited in Google Chrome upon a condition. For instance, you sign into Gmail in Incognito tab and do a search on Google, that browsing information will get saved in your account. However, there is a trick in Chrome, which allows users to stop the search engine from tracking the web history.

Why IE or Edge Pops up When you Switch Networks

Internet Explorer Not Responding

Edge Pops Up

It is common for IE or Edge to pop up a window on your system after a reboot has happened, if you have changed the network. While this may seem like it is the work of a virus, like when you have Internet Explorer not responding, the pop-ups may be due to some default settings in Windows.

Why This Happens

Windows has a component specifically meant to identify changes in network, called the “Network Connectivity Status Indicator” or NCSI. It performs the function of detecting the status of internet connectivity, and comes as a part of the NlaSvc service. One of the things it does is background testing, which can tell you if the machine is connected to the internet. NLA or Network location awareness works alongside NCSI, by finding out if the connection is in a domain or public network. This way, it can set up a proper firewall.

For Users of Windows 7 and Below

Windows 7 will show a message lasting a short time about you needing further actions to connect to the internet. This means you will not get internet until you open the browser and match the Wi-Fi hotspot requirements to log in. After this, the connection will be normal, and even the yellow-colored bang mark will disappear.

For Users of Windows 8 and Above

Internet Connectivity

Common Browser Issue

Recent Windows versions have made the user experience more comfortable for normal users, in that when the machine detects a login, it will open the browser window.

Why Pop ups Come up When There is No Hotspot

You may ask why pop ups come up from IE or Edge when you are in a company or corporate network, without any hotspots nearby. The simple reason is that there is a proxy connection at the office, and Windows is not able to connect to the NCSI website directly. In cases such as these, the proxy gets contacted in the background, and more often than not, this will require proxy authentication. The URL will redirect to the MSN portal.

It is seen that many anti viruses will block the URL, which leads to the taskbar showing limited access. Resolving this issue can be done in simple step – adding the msftncsi website to the list of trusted URLs.

How to Fix the YouTube Not Working on Google Chrome Error

Chrome Constantly Crashing

YouTube Not Working

Google Chrome is one of the best and most popular internet browsers in the world and millions of users access the web through this browser. Google Chrome usually offers a flawless performance and enables users to carry out all their online requirements at a rapid pace. However, just like any other browser Google Chrome also often experience a few issues.

If you are a computer user who uses Chrome browser, then you might have already experienced Google Chrome keeps freezing issue or Chrome constantly crashing error. In most cases, these kinds of browser issues are very common and they can be easily solved with the help of an expert browser support technician.

Recently, several people who use Google Chrome on a regular basis complained that they were unable to access YouTube through Chrome browser. This can be a frustrating and irritating issue but there are a few simple solutions to fix the YouTube not working on Google Chrome error.

Uninstall and Reinstall Google Chrome

Before you move to this troubleshooting step, you need to check whether you are using an outdated version of the Chrome browser or not. If yes, then updating the browser might help you to solve the issue. Let us assume that you are using an up-to-date version of Google Chrome and still not able to play YouTube videos. If so, simply uninstall the browser and then reinstall it after a couple of minutes. Check if that resolved the error; if not, move to the next step.

Update the Video Drivers

Google Chrome Keeps Freezing

Common Browser Issues

If the video drivers on your PC or laptop is outdated or if they are not functioning properly, then this might be the reason why you are unable to play YouTube videos on your Chrome browser. So, head straight to your PC or laptop manufacturers’ official website, find the latest video driver, download it, and then install it on your device. If the error persists, proceed to the next troubleshooting step.

Disable Extensions

In some cases, the major culprit behind this Google Chrome error is one of the extensions that you have installed on your browser. Disable all the extensions from your Chrome browser to identify if any of the extensions are causing this error. Now enable each extension one-by-one to pin down the culprit, and uninstall it from the Google Chrome browser.

If you are still facing YouTube not working issues on Google Chrome, get in touch with our tech support team to get immediate help. Call 844-202-8213 (Toll-Free) or chat with our professionals right away!

Download Bombs can Now Freeze Chrome on Malicious Sites

Google Chrome Keeps Freezing

Chrome Freeze On Malicious Sites

Scammers operating tech support scam websites have come up with a new way to the get visitors blocked from browsing the web. This happens when a person visits the shady sites set up by said scammers, and is intended to scare non-technical users into asking for assistance. Help invariably shows up in the form of unneeded software or servicing fees from the scammers.

How the problem first comes on is through JavaScript code, which is present on the malicious pages that the user visits. Such a page immediately starts thousands of file download operations, which then quickly consume the memory resources on the user’s computer, so that Chrome gets frozen on the scam site. Panicked users then turn to the tech support number shown on the page. Even the latest version of Chrome, version 64.0.3282.140, can freeze when one of these sites is visited.

Leading expert Jérôme Segura from Malwarebytes said that the new method makes uses of the JavaScript Blob, as well as the window.navigator.msSaveOrOpenBlob function, which are put to work creating a “download bomb” that freezes Chrome while browsing the web. According to other experts, the way to stop the attack is by opening Task Manager in Windows and closing the web browser.

Chrome On Malicious Websites

Common Browser Issues

This may still be a problem if the browser is configured to open the last open pages after restarting, in which case it is best to close the tabs on the malicious site first thing. That way, the page cannot load and begin any downloads on your computer, so you know you are mostly safe.

The download bomb trick comes on the heels of the history.pushState API, which similarly froze Chrome on malicious websites. Google had comes up with a fix for the latter, after which the download bomb began attacking users. The trick, as such, only works in Chrome, and if the user lands on the same sites while using other browsers, they will be redirected to other pages. So the next time Google Chrome keeps freezing on a new site, you know what the reason may be.

As long as we are on the topic of shady sites, you should also stay clear of sites that push fake Adobe Flash update packages. These can contain CPU miners, which can cause your system to slow down. Also dangerous are dubious sites pretending to sell you browser updates.

How to Remove an Adware from the Internet Explorer

Internet Explorer Not Responding

Remove Adware From Browser

When IE browser has an adware or an add-on that infects it with a malware, you may come across pop-up advertisements from time to time or a web page redirection. An adware is a “Potentially Unwanted Program” that needs to be removed in order to safeguard the browsing experience in Internet Explorer. Before you proceed with the troubleshooting steps to remove a PUP in the browser as explained below, it is advisable to restore Windows computer using the backup created.

  • Open IE browser and click the Settings icon denoted turning gears to the upper right and navigate to Tools > Manage Add-Ons. It will launch a window that contains all the browser extensions installed on Internet Explorer.
  • To the left of Manage Add-Ons window, choose the Toolbars and Extensions Then, select the suspected adware program installed in the browser and click Disable.

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  • Choose Search Providers option to the left of the window, click on any search engine to the right, and then use the Set as Default option or use a search engine of your liking.
  • After that, choose the adware related to that particular search engine, which you prefer to surf the web and choose Remove.
  • Chrome Constantly Crashing

    Common Browser Issues

    Then, navigate to Tools and choose Internet Options. Below General tab, change the Home Page to a website URL that you prefer browsing in. Enter the home page of the search engine to set it as the Home page of Internet Explorer instead of an adware URL. Click on OK after that in order to apply the changes being made in Internet Options

  • Once you confirm changes to IE, the window will close so you need to reopen it. In the new dialog box of Internet Options, select Advanced tab, and click on the Reset Under the heading Reset Internet Explorer Settings, select Delete Personal Settings, and click Reset.
  • Once settings are reset in Internet Explorer, you will get a dialog box that confirms the same. Click on Close in that dialog box, and OK to confirm changes being made to IE settings.

Now close and open the browser and see to it if the home page is opening instead of an adware page and that if you can browse the web in Internet Explorer without having to encounter a redirection in new tabs as well. Get in touch with an expert team of browser support professionals for further assistance to fix the error.

Google to Block Software Code Injection into Chrome

Chrome Keeps Crashing Windows 10

Block Software Code Injection

When running any version of Windows, chances are you are also running a program. This can be anything from accessibility to antivirus software, which can normally have the ability to inject code into your Google Chrome web browser. This is one of the reasons why Chrome keeps crashing Windows 10.

Google, the makers of Chrome, have had just about enough. While code injection has been a problem for a long time, the company has only just announced a solution for it. They have said that beginning July 2018, the web browser, or its updated version at least, will be blocking third-party software from inserting code into it. The version that will start doing this is Chrome 68. The current latest version of Chrome is 64.0.3282.186.

Google says that users with code injecting software (around two-thirds of Chrome users) on their PCs have 15 percent more chance of having their Chrome browser crash. The company will be using the block to force developers to come out with Chrome extensions and use Native Messaging instead of dubious software. The good side of this is that it ensures fewer crashes. The bad side is that browser-program integration will suffer.

There will be three steps to the change mentioned above. The first will be in April 2018, where Chrome 66 will start showing warnings to users after a crash. This will be to alert users that a program is trying to insert code into the browser. After this, the message will ask them to either perform an update or remove the problematic program.

Chrome 68

Common Browser Issues

After that, in July 2018, Chrome 68 will prevent third party software from injecting code into Chrome processes. If doing this stands in the way of the browser launching, then it will restart, and this time, allow the injection. Meanwhile, a warning will also be shown, saying that the user needs to get rid of the offending software. This many mean that either the program will have to be closed, or failing that, uninstalled from the system.

In January 2019, Chrome 72 will come out, and this version will always just block any injection of code. No questions will be asked, nor warnings shown.

There are some exceptions to this, however. Some code from companies like Microsoft will not be affected, and neither will accessibility software, or Input Method Editor (IME). Despite this, it is best that developers move forward and adopt Chrome extension programming and Native Messaging.

How to Speed Up the Downloading Speed of your Google Chrome Browser

Chrome Constantly Crashing

Speed Up Downloading Speed

There is no denying the fact that most businesses rely heavily on the internet to meet their monthly goals and daily targets. So, you will need a fast and reliable internet connection to make sure that your business operations are running smoothly. In addition to that, you should also ensure that your employees are not dealing with Chrome constantly crashing, or any other browser issues, as these may affect their productivity.

Several computer users who use Google Chrome for work-related tasks often complain that the download speed of their browser is too low. If you are experiencing this issue or any other Google Chrome issue on your PC or laptop, then the first and most important thing you should do is check whether or not you are using an outdated version of the browser.

Google Chrome Keeps Freezing

Clear Browsing Data

If you are using an outdated version of Google Chrome, then upgrade it to the latest available version before performing any troubleshooting steps, because that might help you to fix the issue. However, if you identify that the issue is not fixed even after you have upgraded your browser to the latest available update, then below are a few simple set of steps that will help you to speed up the downloads on Google Chrome.

  • Open the Google Chrome browser on your computer, and then click the Chrome menu on the toolbar.
  • You will now need to click Settings, and then select Show Advanced Settings.
  • Scroll down until you find a box labeled as Predict network actions to improve page load performance, and then click on this.
  • You will finally need to open the Google Chrome menu once again and select Clear browsing data under Tools. Make sure to tick the Empty the cache box, and the Delete cookies and other site and plug-in data Now, go to the drop-down menu and select The beginning of time from the list of options, and simply click on Clear browsing data before exiting Chrome.

If you have no clear idea on how to perform the above-mentioned set of steps, it is best to get in touch with an experienced browser support technician. They can help you to fix Google Chrome keeps freezing errors and other browser issues, with the utmost ease.

Troubleshooting Steps for a Web Page Loading Error on Chrome

Google Chrome Keeps Freezing

Webpage Loading Error

Reloading Google Chrome browser can possibly clear an error such as Aw, Snap! which may denote the browser fail to open a web page or is loading up slowly. If that is the reasons for the error to occur on Chrome, click the Reload button to the upper left corner. If that fails to load the website, follow the below troubleshooting steps for the Aw, Snap! error.

First, open the same Chrome tab on Incognito mode by pressing Ctrl, Shift, and N keys simultaneously. If the error is not shown on the Incognito tab, it is likely something is wrong with the add-ons installed in Chrome. You will have to try disabling browser extensions in order to surf the website in a standard Chrome tab.

For that, enter chrome://extensions on the address bar and deselect Enabled extensions from the list of installed add-ons in Chrome browser. After that, open the website showing the Aw, Snap! error to see if it is loading properly. If so, click on the icon next to an extension denoted by a delete box to remove it from Chrome.

fix browser issues

If that fails to troubleshoot the error, try clearing browsing data. If Chrome cache stores plenty of browsing data, it might affect the web page loading time. Clear Browsing Data to retry loading the web page with Aw, Snap! error. For that, key in chrome://settings/clearBrowserData on the address bar at the top and press Enter. In the next dialog-box that pops up in Chrome settings, choose All Time, select all the options including Browsing History and then click Clear Data next to Cancel.

Additional Troubleshooting Steps

Chrome Constantly Crashing

Common Browser Issues

It is likely something is wrong with Chrome despite trying all the aforementioned methods to clear it. If the error persists, try uninstalling and reinstalling the latest version Chrome. Further, it is also likely a hardware issue is slowing up the browser. You can run a Windows Memory Diagnostic to verify the hardware status of the PC. For that, press Win key and R key simultaneously, enter mdsched.exe in the dialog box, and press OK. Under Windows Memory Diagnostic pop-up, choose Restart Now and Check for Problems (Recommended). Wait for the memory diagnostic to complete once the system reboots.

If you are still experiencing the web page loading error on Google Chrome or if you need assistance with fixing any other technical issues in the browser, feel free to get in touch with our team of experts at 844-202-8213 (Toll-Free) or start a live chat session now!

How to Fix Online Game or Webcast Not Loading on Google Chrome Error

Chrome Keeps Crashing Windows 10

Common Browser Issues

If a webcast or an online game on a social media handle is not loading on the Chrome browser, and shows a gray screen instead of the content, try the below steps to fix crashes or freezes. Follow each troubleshooting steps in the same order as mentioned, reload the Chrome tab to see if it works, and proceed to the next step only if required.

Enable Flash on the Website

Check to see if a Chrome tab shows Click to Enable Adobe Flash Player or a message to download Flash. If you see either message, it indicates a website requires permission to load content through the Flash plug-in installed in Chrome. Yet note that Google Chrome recommends enabling the plug-in only for trustable websites.

In the Chrome tab with the freezing problem, click on the button denoted by a green lock icon next to secure, or click on the info button denoted by an exclamation mark if that shows to the left of the address URL. Once you click either button, click the arrows to the right side of Flash. If it is set to Use Global Default (Ask), click on Always Allow on This Site instead.

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Enable JavaScript

Certain types of online media run on JavaScript. To enable that, click on the three horizontal lines or vertical dots to the upper right corner, and navigate to Settings > Advanced. Under the heading titled Privacy and Security, select Content Settings. Then, click on JavaScript and switch Blocked to Allowed (Recommended).

Remove Extensions or Clear Browsing Data

Chrome Constantly Crashing

Clear Browsing Data

A video or an online game loading issue may occur on Chrome due to saved information in browser cache, add-ons, or plug-ins. In order to identify and remove the plug-in, open an Incognito tab on Chrome by pressing Ctrl, Shift and N keys. Copy paste the URL that failed to load in normal Chrome tab and paste it on Incognito tab.

After that, click on the three-dot menu and navigate to More Tools > Extensions. Deselect Enabled next to each add-on. Now reload the Incognito tab with the game or video. If the content loads up on Chrome, try disabling each add-on the same way or Remove the extension causing the problem.

If even that fails to troubleshoot, try clearing Chrome browsing data. Note that this will remove cookies, saved passwords, and so forth. Alternatively, you can get in touch with our tech support team for help.

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