Category Archive Browser Issues

Workarounds for VPN Connection Not Working with Chrome Browser

Why Does Chrome Keeps Crashing

Common Browser Issues

Sometimes, it is seen that browsing will not work on Google Chrome when accessing websites from a VPN server. In case you face issues with VPN connection on Chrome, follow the below steps to work around it.

Check the Network Connection

Prior to starting with the actual workaround, it is worth checking if the issue is caused due to Chrome browser or VPN. What if the connection is the underlying cause of VPN not working with the browser? The connection tends to break if you have upgraded Windows to the latest version. Regardless, to eliminate a probable cause, run Google Chrome on a different network such as a wired one, or use a different browser on VPN. Also, restart the computer, modem, and router to check if the connection is working fine afterwards.

If not, and you feel VPN is to be blamed, then try the below steps.

  • Clear DNS cache using Command Prompt. To open that, press Windows and R keys at the same, type cmd in the Run dialog box, and click OK
  • In the new black color window, type the commands ipconfig/release and ipconfig/renew and press Enter key after typing one after the other. Then, also type ipconfig/flushdns command and press Enter.
  • To close Command Prompt, type Exit command, and press Enter. Then, check if the connection is working. If not, move on to the next step.

IP Configuration

Change the VPN Server

Many of the locations have VPN servers, so try changing the one with a connection problem. This will work if the used one has high traffic that slows down the connection, or an outage is also likely due to temporary server failures. Either way, change the server to an available one and try connecting to Chrome browser over that.

Clear Cached Data on Chrome

Have you ever thought why does Chrome keeps crashing, or why the browser conflicts with VPN integration and even thwart the connection via a secure tunnel? If a Chrome tab is crashing while surfing the web, you can also try the below steps to work around that.

  • Press Shift, Ctrl, and Delete keys on an active Chrome window, ensure Cached images and files checkbox is selected, and click on Clear Data button for confirmation.

Clear Browsing Data

  • Then, exit the browser entirely, enable VPN and try reconnecting.

If you are wondering why does Chrome keeps crashing, or why is VPN not working, contact our browser support professionals for more workarounds to fix the VPN issue.

How to Fix Chrome Not Responding Error

Chrome Not Responding

Common Browser Issues

Google Chrome is one of the safest and popular internet browsers available to computer users. Millions of users use Google Chrome to stream videos, access social media platforms, and to simply browse the web. However, just like any other web browser, Chrome is also prone to many frequent issues. If the Google Chrome browser in your PC is running into issues, then it will deprive you of a fine internet browsing experience.

A recent survey revealed that users who are using an outdated version of Google Chrome are the ones who commonly experience Chrome crashes and Chrome not responding errors. So, if you have not updated the Google Chrome browser in your PC or laptop, updating it to the latest available version might help you to resolve some of the common Chrome browser issues.

One of the most frustrating and common Google Chrome error is the Chrome not responding error. If you are encountering this error on a regular basis, consider reaching out to expert browser support technicians to fix the issue. However, you could also try the below-mentioned troubleshooting steps to fix the Chrome not responding error.

Add Chrome to the Firewall Exception List

  • Press the Windows key on your keyboard and then type in Windows Firewall in the search box.
  • The search results will show an Allow an app through the Windows Firewall option under the Control Panel Select it to proceed to the next troubleshooting step.

Windows Program Search

  • Click on the Change Settings button in the pop up window. Once you do that, you can scroll through the list of options in the window. See if you find Google Chrome in the list of applications.

Windows Firewall

  • If you do not see that, click on Allow another program… option located at the bottom of the window.
  • Now locate Google Chrome in the next pop up box, select it, and then click on Add. Click OK to confirm your action and close the open windows.

Firewall Settings

In most cases, the above-mentioned troubleshooting steps allow users to fix the Chrome not responding error. However, if you are still experiencing the Chrome error during your web browsing sessions, get in touch with a browser support professional for advanced technical assistance.

How to Fix Internet Explorer Opens and Closes Immediately Error

Internet Explorer Not Responding

Common Browser Issues

Both Microsoft Edge and Internet Explorer are safe and secure internet browsers. However, the downfall of both these programs is that it takes them long to navigate between websites and load web pages, especially compared to other internet browsers such as Google Chrome and Mozilla Firefox.

However, millions of computer users from all over the world still use Internet Explorer to browse websites, access social media platforms, stream videos, play online games, and more. However, just like any other web browser, Internet Explorer is also prone to a few issues.

Some of the common issues computer users who use Internet Explorer experience are the Internet Explorer not responding error, and when Internet Explorer opens and closes immediately. These errors are very similar to Google Chrome crashes, and are very common, although they can be easily fixed with a few simple troubleshooting steps.

Unfortunately, most computer users have no clear idea on how to fix the Internet Explorer not responding error, or the one where Internet Explorer opens and closes immediately. If you have either of these problems, then you should consider reaching out to an expert printer support technician for further assistance. However, if you are attempting to fix the error on your own, then below are a few troubleshooting steps that will come in handy.

  • Open the Run command and the type cpl in the search box before hitting the Enter key. The Properties window of Internet Explorer will now appear on the screen of your PC or laptop.

Windows Run

  • Stroll through the list of options until you see the Advanced Open the Advanced tab and then locate the Reset Internet Explorer Settings option. You will now be able to find a Reset button under this option.
  • Simply click on the Reset

Internet Properties

  • You will now need to restart your computer or laptop, and then try opening Internet Explorer once again.

If you are still experiencing the error where Internet Explorer opens and closes immediately, then it is best to get in touch with an expert browser support technician, as they might be able to resolve the issue. The browser support technicians will perform the required troubleshooting steps to resolve all the common Internet Explorer issues that you have been experiencing.

How to Troubleshoot “Proxy Connection Failed” on Google Chrome

Chrome Keeps Crashing

Common Browser Issues

When trying to open a website on Google Chrome, an error message can appear saying the browser was unable to establish a connection with the proxy server. This error pops up if internet connection settings on Windows 7 are incorrectly done, or if an installed program on the PC is infected. Like Google Chrome crashes or other browser-related issues, a proxy connection failed error is one that can be resolved.

 

Steps to Fix Proxy Connection Failed

  • First, close all open tabs in the browser.
  • Navigate to the Start button, type Chrome in the search bar, and run the browser as administrator by right-clicking on it.
  • When Chrome opens with administrator privileges, click on the three-dot icon in the top-right corner, and select Settings from the menu.
  • On the new page, click on Advanced to expand more Chrome Settings.
  • Under System heading, click Open proxy settings

Google Chrome Settings

  • In the Internet Properties dialog box that appears next, click on the LAN settings

Proxy Settings

  • In the next dialog box, make sure the Automatically detect settings checkbox has a tick mark next to it, and that the rest don’t.

LAN Settings

  • Click Ok on both dialog boxes to confirm changes.

After this, open the same website on and see if error still shows. If the page fails to load, go back to LAN Settings as mentioned above and see if the settings have reverted. If so, a computer virus or malware might be the issue.

Remove a Potentially Unwanted Program from Windows

Start the PC in Safe Mode and repeat the same steps to troubleshoot the Chrome browser issue. To access Windows in Safe Mode, follow the below steps:

  • Reboot the computer after ejecting any CDs, floppies, and DVDs, then press F8 before the logo of Windows appears.
  • Under Advanced Boot Options, highlight Safe Mode using the arrow keys and press Enter.

Advanced Boot Options

  • Sign into Windows in Safe Mode through your Administrator account.

If the LAN settings revert back to default despite changing them in Safe Mode, you have to remove the virus by running an antivirus tool. If you experience Chrome crashes or not opening a webpage, contact our browser support professionals via telephone for an opt response.

How to Troubleshoot Google Chrome Sync Error

Chrome Keeps Crashing Windows 10

Chrome Sync Error

Have you noticed some of the previous search queries on Google showing up on a computer? This can happen if you are searching on Google after signing in to Gmail. It Chrome links the browsing history with your Google Account. Note that for Chrome to synchronize browsing history, bookmarks, passwords etc., the smartphone and PC used to surf the web should be signed in to Chrome.

The Chrome Sync feature can be of use, especially if you bookmark or watch a YouTube video on your smartphone and want to access that on a computer later. However, at times, this feature may not sync applicable data between signed-in devices, especially if users make changes to their Gmail accounts. This can be an inconvenience, although maybe not as annoying as when Chrome keeps crashing Windows 10. All said, it definitely demands troubleshooting.

Google Chrome shows Sync Error: Update Sync passphrase on the top-right corner, where the Menu button is. This notification overlaps the three-dot button and gives you new options to troubleshoot the sync not working.

Enter the Right Passphrase

Users can refresh Chrome Sync settings by configuring the right passphrase, as and when the error notification pops up. Here is how to make the necessary changes, and which Google Chrome prompts you need to make.

  • Click on Sync Error: Update Sync passphrase.

Sync Error

  • Click Advanced Sync Settings
  • Under the heading Encryption options, enter the Passphrase. If you have used Gmail for encrypting relevant browsing information that can be synced by Chrome, enter your Google account’s password

Update Sync passphrase

  • Then, click Ok to refresh Sync settings.
  • Exit the browser by closing all open tabs, and see if Chrome browser has synced the data.

Usually, this should fix the Sync Error. However, if it does not troubleshoot the issue, move on to the next steps.

Disconnect and Connect Again

  • Open Google Chrome, click on its Menu button, and choose Settings from the pop-up list.
  • Under the browser’s Settings tab, click Sign Out.
  • After that, a dialog box will appear prompting you to Sign out of Chrome. Click Sign Out to confirm the same.

Google Chrome Settings

  • Exit the browser by closing all tabs, and reopen it on desktop.
  • Sign in to Chrome once again, the same way you signed out through its Settings window. Once you are signed in, Google Chrome will notify that sync is turned on.

If Chrome keeps crashing Windows 10, or if the annoying Sync Error shows up in the future, contact our browser support technicians for advanced troubleshooting.

How to Fix Google Chrome GPU Acceleration Crash

Chrome Keeps Crashing

GPU Acceleration Crash

It will be really inconvenient for users when Chrome keeps crashing in between some important tasks. There are different types of Chrome crashes such as Aw, Snap!, Chrome shockwave flash crash, Google Chrome not responding, and many more. Below is a quick look at Google Chrome GPU acceleration crash, and how to fix it.

Chrome GPU Acceleration Crash

If you are running an upgraded version of an application that features GPU acceleration on an old version operating system with an outdated graphics card driver, the web graphics may run slowly or not run at all. This is technically known as Chrome GPU acceleration crash.

Note that if you are using Google Dev Chanel of Chrome on your computer, chances for GPU acceleration crash is high. You can fix this by changing the GPU accelerated canvas selection, but you will not be able to reach there as Chrome keeps crashing. To tackle this problem and troubleshoot GPU acceleration Chrome crashes, try out the solutions that are given below.

Solution 1: Replace Dev Channel with Beta Version

In most cases, Chrome keeps crashing if you run a Google Dev Channel version on your computer. Hence, this is the obvious solution; uninstall Dev Channel when you encounter any Chrome crashes and install the Beta version from the Channel Releases Page.

Solution 2: Use a Command Line to Disable GPU Acceleration

Another easier method to troubleshoot GPU acceleration crash is by using a command line to disable it temporarily. For this, you will have to add – -disable-accelerated-compositing at the end of the dev command. You can do this by using either the shortcut or the command prompt. After this, go to about: flags in Chrome and select Remove the Experiment.

Google Chrome Properties

Solution 3: Uninstall Chrome Dev and Install an Older Build Version

Open Windows Explorer using Win + E key combo and type in %localappdata%\Google\Chrome\Application in the address bar. This will take you to the folder where you have installed Chrome. Then, you will be able to see two folders that are named using numbers such as 9.0.587.0. Out of the two, choose the latest one and rename it something else or just move it out of the directory. After this, follow the steps given below.

Chrome Application Folder

  • Rename the older folder in such a way that it matches the version number of the latest folder.
  • Open Chrome and go to about: flags and then turn off the option GPU Accelerated Canvas.
  • Close Chrome and head back to the folder using the navigation path as said above and rename them as before.

GPU Accelerated Canvas

Solution 4: Kill your Preference File

Open Windows Explorer and head to the %localappdata%\Google\Chrome\User Data\Default folder that contains all the settings that comprise of the option to enable or disable GPU acceleration. Once you open the folder, find the preference file and delete it. Else, you can also open the preference file in a notepad and remove the gpu-canvas-2d part from the file.

Ways to Fix the Black Screen in Google Chrome

Chrome Constantly Crashing

Black Screen Error

Chrome constantly crashing is probably an issue you have already dealt with. However, this is not the only thing that can go wrong with this popular web browser. Sometimes it can serve up an unresponsive black screen. Following are some things you can do to get rid of it.

Disabling Browser Extensions

Too many extensions running can be a problem, and can cause issues such as Chrome constantly crashing. If you get a black screen, turn all of them off, and then start enabling them one by one. You will know which one is causing the problem when the black screen appears again. When you do, remove the problematic extension.

Disabling Hardware Acceleration

Hardware Acceleration is used by default to improve Chrome’s performance although some GPUs cannot handle this. If that is your situation, then disabling the option is a good start. Go to Advanced in Settings and disable the Use hardware acceleration when available option.

Disabling Chrome Flags

People who have been using Chrome for a long time usually know of the settings available in Chrome://flags. Some of the flags need to be disabled, and then you can check if the problem has receded. For this, type Chrome://flags in the omnibar and hit Enter. Then, find and disable the following flags: Threaded compositing, GPU compositing on all pages, and Do SHOW Presents with GD.

Note that the second and third may not be available in all versions of Chrome. Disable the ones you find, close the browser, and launch it back up to see if the problem is still there.

Reinstalling/Downloading/Updating Adobe Flash Player

Adobe Flash Player is an essential component in your PC, so if you do not have it yet, it is time to download it from the internet and install it. If you do have it and the version you are using is old, update it as soon as possible.

Reinstall/Reset Chrome

Common Browser Issues

Resetting the browser can solve some issues, so try that. Run it again and see if it is working right. If not, the next thing to do is fully uninstall it and install it back up again.

Update Chrome

Maybe the problem is that you are using an older version of the browser. A newer build will not give you the same trouble, so go online and download the latest version, then install it.

This was a look at what to do when you get the black screen in Chrome while trying to load a page. The above steps can get rid of many problems, such as Chrome constantly crashing. If not, get in touch with browser support help for technical assistance.

How to Troubleshoot Google Chrome Tab Crashes in Windows

Chrome Keeps Crashing Windows 10

Chrome Tab Crashes

When the browser tab crashes unexpectedly while surfing the web on Google Chrome, users will find it really inconvenient no matter the operating system. When the Chrome tabs crash randomly on Windows 10 or other versions, it is accompanied by a notification that pops up below the address bar of the browser with the Restore button. If the web page will not load up fully despite clicking on it, you will need advanced troubleshooting steps for Chrome keeps crashing Windows 10 or on other versions of the OS.

Delete Local State File from Windows

This file contains the custom settings of Google Chrome. To delete it, follow the steps mentioned below.

  • Exit Google Chrome, and open the Windows Explorer.
  • Type in %USERPROFILE%\AppData\Local\Google\Chrome\User Data on the address bar and press Enter to navigate to the path.

Open Windows Explorer

  • Search and find Local State by pressing and holding down Ctrl and F

Search Local State

  • Delete the file from the User Data folder

Delete User Data

Open Google Chrome to see if that has resolved the issue; if not, proceed to the next step.

Change the Name of Default Folder

Renaming the folder, which contains the browser extensions, browsing history, bookmarks, etc., is worth a try, because if probable corrupt data in the folder is not the cause of Chrome keeps crashing Windows 10, having a backup will avoid losing the information contained in it. This way, even if you have to reinstall Google Chrome to troubleshoot the issue as a last resort, the default folder will not get overwritten.

  • Close Chrome browser, and open the Windows Explorer.
  • Go to the User Data folder using the navigation path mentioned above.
  • The Default folder will be in the User Data Rename it to Default.previous or add something that you can remember easily.

Rename Default Folder

  • Now open web page where you had previously encountered a crash on Google Chrome and see if it is working.

If the Chrome tab is not loading, make it a point to rename the folder back to its Default name.

Disable the Flash Extension

It is seen that the flash plugin can also cause the Chrome crashes. To fix that, you need to disable the same following the below steps.

  • Open Chrome, key in chrome://extensions in its address bar, and press Enter.
  • Disable Flash plug-in.

Disable Flash Plugin

  • Restart the browser, and see if the problem is resolved.

If none of the above steps helps to fix the issue, and Chrome keeps crashing Windows 10 even after trying everything, get in touch with a browser support team for technical assistance.

What to Do When Chrome Stops Responding

Google Chrome Keeps Freezing

Common Browser Issues

There is not a browser arguably as fast and light as Google Chrome. People use it all over the world to browse the internet, watch videos on YouTube, and do a variety of things that require a web browser. One of the benefits of using Chrome is that it is integrated to Google search, making it possible to find whatever information you want by simply typing a search term into the omnibox and hitting Enter.

Like all browsers, the Chrome browser sometimes has an issue where it crashes or fails to respond. When Google Chrome keeps freezing, it may disrupt important work, which can be a huge problem, especially in offices. You would be justified in calling an expert to come have a look-see. However, if you want to skip that and try a hand at fixing it yourself, there are some methods to try.

Close Apps, Extensions, and Tabs

Your computer may have run out of memory for the simple reason that too many processes are running inside Chrome. While it is a light application, users often add stuff to it, and this builds up over time.

  • Close all tabs, but not the one that is displaying the error message.
  • Close all other running programs and apps.
  • Stop any downloads that are going on.
  • Remove any extension you think you can do without.
    Chrome Browser

    Fix Chrome Issues

Restart the Browser

  • If you are on Windows, use Ctrl + Q. For Mac, use + Q.
  • See if you can load the page now. Use Ctrl + Shift + T on Windows, and + Shift + T on Mac.

Restart the PC

You will need to shut down the computer and start it back up again. Fire up Chrome and see if you can load the page.

If the above steps do not solve the issue, you may want to follow your initial idea of calling a certified browser support technician to find a resolution. Fast and efficient service along these lines can be very helpful, especially if someone direly needs to get back to work at the office and there are no other computers to use instead.

Some of the common issues that Chrome serves up include frozen tabs, unresponsive extensions, Flash not working, and internet connections dropping. Again, if any of these are giving you trouble you cannot fix, get an expert to help.

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Steps to Resolve Browsing History Saving Problems in IE9

Internet Explorer Not Responding

Browsing History Saving Issue

It is seen that the browser history is not saved in Internet Explorer 9 by default, which can be annoying at times, such as when you want to re-visit an old site or so. Some methods for troubleshooting the issue of saving browsing history in IE9 are discussed below. Skip to the subsequent method only if one troubleshooting step is not pertinent to resolve the issue in your browser.

 

 

Disable Delete Browsing History

Internet Explorer Not Responding

 

  • Click on Tools and choose Internet Options from the popup menu.
  • Navigate to General > Browsing History and uncheck Delete Browsing History if that is enabled.

Ensure Sufficient Space to Save Web Pages in Hard Disk 

Internet Explorer Issues

  • Under General heading, go to Browsing History and click Settings.
  • Ensure that 250 megabytes is configured under the option Disk space to use and set 20 Days to keep pages in browsing history. If you configure it to 0, then Internet Explorer 9 will not save browsing history.

Delete Temporary Internet Files

Browser Issues

 

  • Click Tools and navigate to Internet Options. Under General, spot Browsing History, and choose Delete.
  • In the dialog box that pops up, choose Temp Internet Files, Cookies, and browsing History, and click on Delete.
  • Click on OK to confirm the same; these changes will be applied the next time you open Internet Explorer 9.

Reset Browser Settings

Internet Explorer Resetting

Note that changing settings of IE9 would leave it a state when it was first installed on the computer. People often reset settings to resolve issues such as Internet Explorer not responding, but it can be relied upon to troubleshoot if you are unable to save browsing history in IE9. Follow the below steps for that:

  • Close all tabs in Internet Explorer.
  • Under Internet Options, choose Advanced, and click on Reset.
  • In the next window, choose Reset Internet Explorer Settings, and confirm by clicking
  • Once the browser completes applying factory default settings, choose Close, and OK.
  • Reboot the Windows PC for the changes to apply in the default browser the next time you launch it.

Manually Delete Browsing History

Manually Delete Browsing History In Internet Explorer

  • Close all open tabs in the browser and file explorer windows in the computer.
  • Press and hold down Windows and R keys, enter %userprofile%\AppData\Local\Microsoft\windows\ in the Run dialog box, and click on Ok.
  • Explore the folder named History and clear its contents. You can also open the folder and delete browsing history as per date or time, and skip the rest if you want to keep the web page history of a previous duration.

The above troubleshooting steps would have helped you to deal with the browser error. If not, get in touch with our team of tech support professionals for advanced assistance.

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