Category Archive Browser Issues

How to Troubleshoot Google Chrome Sync Error

Chrome Keeps Crashing Windows 10

Chrome Sync Error

Have you noticed some of the previous search queries on Google showing up on a computer? This can happen if you are searching on Google after signing in to Gmail. It Chrome links the browsing history with your Google Account. Note that for Chrome to synchronize browsing history, bookmarks, passwords etc., the smartphone and PC used to surf the web should be signed in to Chrome.

The Chrome Sync feature can be of use, especially if you bookmark or watch a YouTube video on your smartphone and want to access that on a computer later. However, at times, this feature may not sync applicable data between signed-in devices, especially if users make changes to their Gmail accounts. This can be an inconvenience, although maybe not as annoying as when Chrome keeps crashing Windows 10. All said, it definitely demands troubleshooting.

Google Chrome shows Sync Error: Update Sync passphrase on the top-right corner, where the Menu button is. This notification overlaps the three-dot button and gives you new options to troubleshoot the sync not working.

Enter the Right Passphrase

Users can refresh Chrome Sync settings by configuring the right passphrase, as and when the error notification pops up. Here is how to make the necessary changes, and which Google Chrome prompts you need to make.

  • Click on Sync Error: Update Sync passphrase.

Sync Error

  • Click Advanced Sync Settings
  • Under the heading Encryption options, enter the Passphrase. If you have used Gmail for encrypting relevant browsing information that can be synced by Chrome, enter your Google account’s password

Update Sync passphrase

  • Then, click Ok to refresh Sync settings.
  • Exit the browser by closing all open tabs, and see if Chrome browser has synced the data.

Usually, this should fix the Sync Error. However, if it does not troubleshoot the issue, move on to the next steps.

Disconnect and Connect Again

  • Open Google Chrome, click on its Menu button, and choose Settings from the pop-up list.
  • Under the browser’s Settings tab, click Sign Out.
  • After that, a dialog box will appear prompting you to Sign out of Chrome. Click Sign Out to confirm the same.

Google Chrome Settings

  • Exit the browser by closing all tabs, and reopen it on desktop.
  • Sign in to Chrome once again, the same way you signed out through its Settings window. Once you are signed in, Google Chrome will notify that sync is turned on.

If Chrome keeps crashing Windows 10, or if the annoying Sync Error shows up in the future, contact our browser support technicians for advanced troubleshooting.

How to Fix Google Chrome GPU Acceleration Crash

Chrome Keeps Crashing

GPU Acceleration Crash

It will be really inconvenient for users when Chrome keeps crashing in between some important tasks. There are different types of Chrome crashes such as Aw, Snap!, Chrome shockwave flash crash, Google Chrome not responding, and many more. Below is a quick look at Google Chrome GPU acceleration crash, and how to fix it.

Chrome GPU Acceleration Crash

If you are running an upgraded version of an application that features GPU acceleration on an old version operating system with an outdated graphics card driver, the web graphics may run slowly or not run at all. This is technically known as Chrome GPU acceleration crash.

Note that if you are using Google Dev Chanel of Chrome on your computer, chances for GPU acceleration crash is high. You can fix this by changing the GPU accelerated canvas selection, but you will not be able to reach there as Chrome keeps crashing. To tackle this problem and troubleshoot GPU acceleration Chrome crashes, try out the solutions that are given below.

Solution 1: Replace Dev Channel with Beta Version

In most cases, Chrome keeps crashing if you run a Google Dev Channel version on your computer. Hence, this is the obvious solution; uninstall Dev Channel when you encounter any Chrome crashes and install the Beta version from the Channel Releases Page.

Solution 2: Use a Command Line to Disable GPU Acceleration

Another easier method to troubleshoot GPU acceleration crash is by using a command line to disable it temporarily. For this, you will have to add – -disable-accelerated-compositing at the end of the dev command. You can do this by using either the shortcut or the command prompt. After this, go to about: flags in Chrome and select Remove the Experiment.

Google Chrome Properties

Solution 3: Uninstall Chrome Dev and Install an Older Build Version

Open Windows Explorer using Win + E key combo and type in %localappdata%\Google\Chrome\Application in the address bar. This will take you to the folder where you have installed Chrome. Then, you will be able to see two folders that are named using numbers such as 9.0.587.0. Out of the two, choose the latest one and rename it something else or just move it out of the directory. After this, follow the steps given below.

Chrome Application Folder

  • Rename the older folder in such a way that it matches the version number of the latest folder.
  • Open Chrome and go to about: flags and then turn off the option GPU Accelerated Canvas.
  • Close Chrome and head back to the folder using the navigation path as said above and rename them as before.

GPU Accelerated Canvas

Solution 4: Kill your Preference File

Open Windows Explorer and head to the %localappdata%\Google\Chrome\User Data\Default folder that contains all the settings that comprise of the option to enable or disable GPU acceleration. Once you open the folder, find the preference file and delete it. Else, you can also open the preference file in a notepad and remove the gpu-canvas-2d part from the file.

Ways to Fix the Black Screen in Google Chrome

Chrome Constantly Crashing

Black Screen Error

Chrome constantly crashing is probably an issue you have already dealt with. However, this is not the only thing that can go wrong with this popular web browser. Sometimes it can serve up an unresponsive black screen. Following are some things you can do to get rid of it.

Disabling Browser Extensions

Too many extensions running can be a problem, and can cause issues such as Chrome constantly crashing. If you get a black screen, turn all of them off, and then start enabling them one by one. You will know which one is causing the problem when the black screen appears again. When you do, remove the problematic extension.

Disabling Hardware Acceleration

Hardware Acceleration is used by default to improve Chrome’s performance although some GPUs cannot handle this. If that is your situation, then disabling the option is a good start. Go to Advanced in Settings and disable the Use hardware acceleration when available option.

Disabling Chrome Flags

People who have been using Chrome for a long time usually know of the settings available in Chrome://flags. Some of the flags need to be disabled, and then you can check if the problem has receded. For this, type Chrome://flags in the omnibar and hit Enter. Then, find and disable the following flags: Threaded compositing, GPU compositing on all pages, and Do SHOW Presents with GD.

Note that the second and third may not be available in all versions of Chrome. Disable the ones you find, close the browser, and launch it back up to see if the problem is still there.

Reinstalling/Downloading/Updating Adobe Flash Player

Adobe Flash Player is an essential component in your PC, so if you do not have it yet, it is time to download it from the internet and install it. If you do have it and the version you are using is old, update it as soon as possible.

Reinstall/Reset Chrome

Common Browser Issues

Resetting the browser can solve some issues, so try that. Run it again and see if it is working right. If not, the next thing to do is fully uninstall it and install it back up again.

Update Chrome

Maybe the problem is that you are using an older version of the browser. A newer build will not give you the same trouble, so go online and download the latest version, then install it.

This was a look at what to do when you get the black screen in Chrome while trying to load a page. The above steps can get rid of many problems, such as Chrome constantly crashing. If not, get in touch with browser support help for technical assistance.

How to Troubleshoot Google Chrome Tab Crashes in Windows

Chrome Keeps Crashing Windows 10

Chrome Tab Crashes

When the browser tab crashes unexpectedly while surfing the web on Google Chrome, users will find it really inconvenient no matter the operating system. When the Chrome tabs crash randomly on Windows 10 or other versions, it is accompanied by a notification that pops up below the address bar of the browser with the Restore button. If the web page will not load up fully despite clicking on it, you will need advanced troubleshooting steps for Chrome keeps crashing Windows 10 or on other versions of the OS.

Delete Local State File from Windows

This file contains the custom settings of Google Chrome. To delete it, follow the steps mentioned below.

  • Exit Google Chrome, and open the Windows Explorer.
  • Type in %USERPROFILE%\AppData\Local\Google\Chrome\User Data on the address bar and press Enter to navigate to the path.

Open Windows Explorer

  • Search and find Local State by pressing and holding down Ctrl and F

Search Local State

  • Delete the file from the User Data folder

Delete User Data

Open Google Chrome to see if that has resolved the issue; if not, proceed to the next step.

Change the Name of Default Folder

Renaming the folder, which contains the browser extensions, browsing history, bookmarks, etc., is worth a try, because if probable corrupt data in the folder is not the cause of Chrome keeps crashing Windows 10, having a backup will avoid losing the information contained in it. This way, even if you have to reinstall Google Chrome to troubleshoot the issue as a last resort, the default folder will not get overwritten.

  • Close Chrome browser, and open the Windows Explorer.
  • Go to the User Data folder using the navigation path mentioned above.
  • The Default folder will be in the User Data Rename it to Default.previous or add something that you can remember easily.

Rename Default Folder

  • Now open web page where you had previously encountered a crash on Google Chrome and see if it is working.

If the Chrome tab is not loading, make it a point to rename the folder back to its Default name.

Disable the Flash Extension

It is seen that the flash plugin can also cause the Chrome crashes. To fix that, you need to disable the same following the below steps.

  • Open Chrome, key in chrome://extensions in its address bar, and press Enter.
  • Disable Flash plug-in.

Disable Flash Plugin

  • Restart the browser, and see if the problem is resolved.

If none of the above steps helps to fix the issue, and Chrome keeps crashing Windows 10 even after trying everything, get in touch with a browser support team for technical assistance.

What to Do When Chrome Stops Responding

Google Chrome Keeps Freezing

Common Browser Issues

There is not a browser arguably as fast and light as Google Chrome. People use it all over the world to browse the internet, watch videos on YouTube, and do a variety of things that require a web browser. One of the benefits of using Chrome is that it is integrated to Google search, making it possible to find whatever information you want by simply typing a search term into the omnibox and hitting Enter.

Like all browsers, the Chrome browser sometimes has an issue where it crashes or fails to respond. When Google Chrome keeps freezing, it may disrupt important work, which can be a huge problem, especially in offices. You would be justified in calling an expert to come have a look-see. However, if you want to skip that and try a hand at fixing it yourself, there are some methods to try.

Close Apps, Extensions, and Tabs

Your computer may have run out of memory for the simple reason that too many processes are running inside Chrome. While it is a light application, users often add stuff to it, and this builds up over time.

  • Close all tabs, but not the one that is displaying the error message.
  • Close all other running programs and apps.
  • Stop any downloads that are going on.
  • Remove any extension you think you can do without.
    Chrome Browser

    Fix Chrome Issues

Restart the Browser

  • If you are on Windows, use Ctrl + Q. For Mac, use + Q.
  • See if you can load the page now. Use Ctrl + Shift + T on Windows, and + Shift + T on Mac.

Restart the PC

You will need to shut down the computer and start it back up again. Fire up Chrome and see if you can load the page.

If the above steps do not solve the issue, you may want to follow your initial idea of calling a certified browser support technician to find a resolution. Fast and efficient service along these lines can be very helpful, especially if someone direly needs to get back to work at the office and there are no other computers to use instead.

Some of the common issues that Chrome serves up include frozen tabs, unresponsive extensions, Flash not working, and internet connections dropping. Again, if any of these are giving you trouble you cannot fix, get an expert to help.

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Steps to Resolve Browsing History Saving Problems in IE9

Internet Explorer Not Responding

Browsing History Saving Issue

It is seen that the browser history is not saved in Internet Explorer 9 by default, which can be annoying at times, such as when you want to re-visit an old site or so. Some methods for troubleshooting the issue of saving browsing history in IE9 are discussed below. Skip to the subsequent method only if one troubleshooting step is not pertinent to resolve the issue in your browser.

 

 

Disable Delete Browsing History

Internet Explorer Not Responding

 

  • Click on Tools and choose Internet Options from the popup menu.
  • Navigate to General > Browsing History and uncheck Delete Browsing History if that is enabled.

Ensure Sufficient Space to Save Web Pages in Hard Disk 

Internet Explorer Issues

  • Under General heading, go to Browsing History and click Settings.
  • Ensure that 250 megabytes is configured under the option Disk space to use and set 20 Days to keep pages in browsing history. If you configure it to 0, then Internet Explorer 9 will not save browsing history.

Delete Temporary Internet Files

Browser Issues

 

  • Click Tools and navigate to Internet Options. Under General, spot Browsing History, and choose Delete.
  • In the dialog box that pops up, choose Temp Internet Files, Cookies, and browsing History, and click on Delete.
  • Click on OK to confirm the same; these changes will be applied the next time you open Internet Explorer 9.

Reset Browser Settings

Internet Explorer Resetting

Note that changing settings of IE9 would leave it a state when it was first installed on the computer. People often reset settings to resolve issues such as Internet Explorer not responding, but it can be relied upon to troubleshoot if you are unable to save browsing history in IE9. Follow the below steps for that:

  • Close all tabs in Internet Explorer.
  • Under Internet Options, choose Advanced, and click on Reset.
  • In the next window, choose Reset Internet Explorer Settings, and confirm by clicking
  • Once the browser completes applying factory default settings, choose Close, and OK.
  • Reboot the Windows PC for the changes to apply in the default browser the next time you launch it.

Manually Delete Browsing History

Manually Delete Browsing History In Internet Explorer

  • Close all open tabs in the browser and file explorer windows in the computer.
  • Press and hold down Windows and R keys, enter %userprofile%\AppData\Local\Microsoft\windows\ in the Run dialog box, and click on Ok.
  • Explore the folder named History and clear its contents. You can also open the folder and delete browsing history as per date or time, and skip the rest if you want to keep the web page history of a previous duration.

The above troubleshooting steps would have helped you to deal with the browser error. If not, get in touch with our team of tech support professionals for advanced assistance.

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How to Fix the Audio Not Working on Google Chrome Error

Chrome Keeps Crashing Windows 10

Audio Not Working Error

Google Chrome is one of the fastest and simplest internet browsers out there. With a single click, users will be able to load multiple tabs, web pages, and applications without any delays. This is why numerous business enterprises and advanced users prefer Google Chrome browser to other alternatives. However, just like any other web browser, Chrome also encounters minor issues at regular intervals.

One of the most frustrating Google Chrome issues is, undoubtedly, the “Audio Not Working on Google Chrome” error. When this happens, you will not be able to hear any sounds while using the browser. Several users who have experienced this Google Chrome error often ask “Chrome audio keeps not working or cutting out. How can it be fixed?” If you are one among them, then we have got you covered.

Update Google Chrome

The first and most important thing you should is to check whether you are using an outdated version of Google Chrome. Several computer users often fail to realize the fact that most of the Chrome browser issues that they are experiencing could be due to the use of an outdated version of the browser. So, update your browser, as it might help you to fix the issue.

Reset Chrome Settings

If you are unable to hear sounds from other browsers or while playing videos on your device, then there might be something wrong with the speakers in your device. On the other hand, if you are able to hear sound from other apps and browsers, then resetting the Settings in Google Chrome browser might help you to solve the issue. To do that, open Google Chrome on your computer and then click on the three-dot menu button. You will now need to click on Settings, followed by Advanced, and then Reset.

Clear Cache

Chrome Not Responding

Update Google Chrome

Browser cache, the temporary data that speeds up the loading time of websites, might sometimes be the major culprit behind the “Audio Not Working on Google Chrome” error that you have been experiencing. The good news is that clearing the cache data on your Google Chrome browser might help you to resolve this issue. Other common Google Chrome errors such as Chrome not responding and Chrome keeps crashing in Windows 10 might also get solved by clearing cached data.

Performing the above troubleshooting steps will surely help you to fix the audio issues in the browser. However, it can be a bit tricky at times to follow the instructions mentioned here. If so, get in touch with our browser support team at 844-202-8213 for immediate technical support.

All you Need to Know about Google Chrome Error 124 and How to Fix it

Chrome Not Responding

Error Code 124

Google Chrome is a widely popular web browser across the world. People rely on Google Chrome a lot these days, as almost every information is available through the platform. Not just the search engine, Google also has various applications like YouTube, Gmail, Maps, PlayStore, etc., that make the life of a use much simpler. Everything you need to know is just one tap away. However, what if this power of “one tap” is not responding; that would be the most irritating thing for a user. Shockingly, Google Chrome not responding error is the most common reported issue with the browser.

One of the Google Chrome errors, coded “Error 124”, can occur during program installation, startup or shut down, or during Windows operating system installation. Even though cleaning all junk files maybe helpful, it may not necessarily solve the entire problem. Troubleshooting the issue could be easy if you know when and where the error occurs. So let us see how you could resolve the Google Chrome Error 124.

What is Error Code 124?

“124” is the numerical value of the error, meaning that it holds the information of what caused the error. This code has a hexadecimal number and has a technical description linked to it. In some cases, this error may contain more parameters in hexadecimal system, which shows the memory location where information was loaded during the time of the error. A browser tech support personnel can easily identify the error using the 124 code and the description.

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What Does the Error 124 Do?

The error crashes the active program window, besides leading to frequent PC crashes, making Windows run sluggishly and respond very slowly to inputs. In most of the cases, the message displayed on the screen would be Error 124 (net__ERR_WINSOCK_UNEXPECTED_WRITTEN_BYTES, and the computer would freeze for few seconds each time.

The Causes

Google Chrome Error

Common Browser Issues

The Error 124 occurs due to many reasons, such as:

  • Corrupted download or incomplete installation of the Chrome software;
  • Corruption in the Windows Registry due to a Chrome related software change;
  • Any malicious program deleted Chrome related files; or
  • Virus or malware that corrupted system or Chrome files.

Steps to Fix the Error

Follow the below-given steps in order to fix Google Chrome Error 124.

  • Repair Windows Registry entries associated with the error.
  • Run a full malware scan of your PC.
  • Clean your system junk.
  • Update your PC device drivers.
  • Use Windows System Restore to undo recent system changes.
  • Try to uninstall and reinstall the Chrome program(s), which is associated with the error.
  • Run Windows System File Checker.
  • Install all available Windows Updates.

If the error persists even after following all the troubleshooting steps as mentioned above, perform a clean installation of Windows as a last resort. Alternatively, get in touch with our tech support team for advanced troubleshooting; this way, you do not have to compromise on the data stored on your computer.

How to Troubleshoot Random Hangs on Mozilla Firefox 3 or Later

Firefox Freezes Every Few Seconds

Troubleshoot Random Hangs

When Mozilla Firefox hangs or if it stops responding randomly, a label indicating the browser issue would pop up on the address bar of Firefox and cursor of the mouse would become a spinning wheel if you place it over an open tab. Read on for steps to troubleshoot random hangs in Mozilla Firefox if it happens after an action, such as downloading a large file or while quitting the browser.

Steps to Follow

If such kinds of unresponsiveness happen on Mozilla Firefox 3 or later periodically, note that the Places database may be corrupt. Places stores bookmarks, keywords, annotations, and browsing history on Firefox browser. Follow the below steps for creating a fresh Places database for storing all that information in browsing sessions afterward. Note that doing this would clear history of visited web pages and bookmarks of a day depending on when you create a new Places database.

fix browser issues

  • First, open the Profile folder on Mozilla Firefox; click on the menu button to the top of the browser denoted by three horizontal lines and navigate to Help > Troubleshooting Information. A tab would open subsequently on Firefox.
  • Under the Application Basics heading, click Open Folder and that would reveal your Profile Now click on the said menu button and choose Exit. Wait until Firefox quits all tabs.
  • After that, navigate to and rename files sqlite, and places.sqlite-journal (if the second one exists on the Profile folder).
  • To change the name of a file, right-click on one, and choose Rename. While renaming, add .old after sqlite or places.sqlite-journal. When done, quit and reopen Mozilla Firefox.
Chrome Not Responding

Common Browser Issues

Once the browser reboots, it would make a fresh Places database. This would mean that old browsing history on Firefox would be gone, but the browser would import bookmark from the most recent backup file containing that.

If Mozilla Firefox freezes every few seconds even after following the above-mentioned steps, you might have to disable hardware acceleration. This is because with certain graphics driver and card driver set-ups, Firefox tends to hang while hardware acceleration is being enabled. To disable it, click the menu button and select Options. In the new window, deselect Use Recommended Performance Settings option under the Performance tab. Just under that, you have to deselect Use Hardware Acceleration When Available. After that, exit Firefox and see to it if browsing works normally.

If you are unable to view a web page or browse on Mozilla Firefox even after performing all the above-said troubleshooting steps, get in touch with our browser support team at 844-202-8213 for advanced assistance.

4 Ways to Resolve Chrome Issues after Windows Update

Chrome Crashing Windows 10

Change the Properties

The latest Windows 10 updates have brought a spate of problems in programs installed in the operating system. One of these is Google Chrome, which so happens to be the web browser of choice for most computer users around the world. Post update, you may not be able to use Chrome to browse the internet and visit the sites which you most often go to, or even download apps from your favorite websites. Following are some fixes for this, and for Chrome crashing Windows 10.

Fix it in Safe Mode

  • Head to the Start menu, hit the Power icon, press Shift, and then restart the PC.
  • Choose Troubleshoot, and then Advanced Options. After this, choose Startup Settings, and choose Restart. Hit F5.
  • Clear the cache and cookies in Chrome using the Ctrl + Shift + Del shortcut key combo. Additionally, switch off hardware acceleration in the browser and relaunch it.
  • After that, log in using normal mode. Chrome should be working fine.

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Change the Properties of Google Chrome

For this, you will need to launch the browser using the Run as Administrator context menu option.

  • Right click on the Chrome icon and choose Properties. Select the Compatibility tab, and choose the button that says Change Settings for All Users. Deselect the Run This Program in Compatibility Mode option, which you find beneath Compatibility Mode.
  • Select Run This Program as an Administrator, and hit Apply, then OK.

Troubleshoot after Adding the Reliable Multicast Protocol

Issue With Google Chrome

Common Browser Issues

If the methods detailed above failed, you may have to check the network configurations on the Windows 10 update.

  • Launch the Run program using the Win + R combo; when the dialog box appears, type in cpl, and hit Enter.
  • When you get to Network Connections, right click the network adapter that is working right now, and choose Properties.
  • Select Microsoft Network Adapter Multiplexor Protocol, and hit the Install Leave the Protocol option highlighted, and click on Add. Get Reliable Multicast Protocol highlighted, and hit OK.

Update the Network Drivers on the OS

The issue with Google Chrome can also arise from missing, outdated, or incompatible network drivers. There may also be various problems with the network after the update, such as no Wi-Fi, slow internet, etc. Get a driver download program from the internet, preferably freeware, and download all the needed drivers for the OS. You can get in touch with our experts for more details on the same, or for any further assistance with fixing Chrome browser issues.

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