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Category Archive Browser Issues

Troubleshooting No Sound In Chrome Error

No Sound In Chrome

No Sound In Chrome

Google Chrome is one of the most popular web browsers and this is attributed to its intuitive user interface. As a result, it is the primary browser for many users and any issue with it can be frustrating. One of the most annoying problems is when it fails to play audio and the easiest way to fix it is by restarting the chrome browser. However, this might not always work and there are different ways to fix it.

What To Do When Chrome Sound Not Working?

You begin by checking whether the audio is working on other browsers and if it is not, then check whether the sound is muted. If there is still no sound after following the above steps, then try the solutions listed below.

Try Updating The Sound Driver

One of the first solutions, when anything goes wrong with the computer audio is to try updating the sound drivers. You can download the latest drivers compatible with your device from the manufacturer’s website and install it manually. The alternative method is to use software that automatically updates all kinds of drivers including audio.

Check The Audio Using Volume Mixer

If the above method didn’t work then use the volume mixer to check the volume for different applications. This is done by going to the lower right section of the taskbar and right-clicking the sound icon. Select ‘Open volume mixer’ form the list and move the volume slider bar up to an audible level. Then, restart chrome and play audio content on the browser.

Try Clearing Browser Cookies a And Cache

Web pages install temporary files called cookies and cache to improve the loading speed of their website. However, with time a lot of these temporary files get accumulated and cause browser issues including no audio. So, if the previous method didn’t work then try clearing cookies and cache. This is done by first launching the Chrome browser and then clicking on the three dots at the top right corner close to the address bar. From the menu that appears choose ‘more tools’ and select ‘Clear browsing data’ and select period for clearing data.

Make Sure That The Web Page Is Not On Mute

Chrome Sound Not Working

Chrome Sound Not Working

You have to ensure that the webpage that you are visiting is not on mute. This is done by the pressing ‘Windows Key + R’ and entering ‘inetcpl.cpl’ in the command window. In the window that appears next, go to the advanced tab and in it scroll down to the ‘multimedia section’. In it select ‘Play sounds in web pages’ and save the changes by clicking ‘Apply’ and ‘OK’. Then, restart chrome and play audio content from the web page.

These are some of the ways how you troubleshoot when there is no sound in Chrome.

Fixes for Scroll Bar Missing in Google Chrome

Google Chrome Not Working

Common Browser Issues

A recent bug in Google Chrome is scroll bar not showing. When surfing the web on any desktop web browser, we need to scroll web pages to view content. So scroll bar missing can be very annoying. It is possible to use the up/down arrow keys or the mouse to scroll, but this issue sort of spoils the browsing experience. Besides, it is best to solve any and all errors before it causes further damage.

Update Google Chrome

We suggest updating Chrome from the web browser itself rather than downloading it through a link and then doing it. To do it, type chrome://settings/help on the address bar of the browser and press Enter. Wait for Google Chrome to look for updates. Chrome will inform if it is up to date. Usually, it will be.

Google Chrome Update

Website Problem

Rarely, the issue likely has to do with how the webpage is loaded in Chrome. That may have caused its scroll bar to not function properly on that particular site. To confirm whether it occurs only on that website, go to a different site and check whether you can see scroll bar on it. Otherwise, try opening that site on another web browser and check if the issue occurs on it too.

Browser Extensions

Do you remember installing an extension lately? To confirm it, just open Chrome in the private browsing mode by pressing Ctrl, Shift and N simultaneously. Every extension except some, such as security or antivirus, will be disabled in this mode. If you have such extensions that are not disabled, then you should do it manually. Before that, open that website on Chrome’s Incognito Mode and check whether the bar is there on the right side. If it is there, an extension may be to blame.

In that case, you need to turn off every one extension at a time to discover the one that causes the issue. To do it, first you should open the page with the scroll bar problem and then click on the three dots. You may then move the cursor over to More tools and choose Extensions. To disable, just click the blue toggle switch below each extension to make it white. If you remember which extension you installed last, start the disabling from it.

If the above steps fail to resolve the problem, then try taking measures such as resetting Chrome and reinstalling it (as a last resort).

How to Resolve “Err_Cache_Miss” in Google Chrome

Google Chrome Not Working

Err_Cache_Miss Error Resolve

The “Err_Cache_Miss” error that appears while browsing in Google Chrome has something to do with cache. It pops up when the browser is having issues caching a site, or a web application’s cache. The error can occur for several reasons; for starters, it could be due to bad coding on that site, or in the application you are attempting to run. Besides, it could be a bug or something like corrupt extension in Google Chrome.

The point is “Err_Cache_Miss” is generated by many factors that add up to one and it can make browsing complicated. It is a bit annoying like “Google Chrome not working” error. However, the good thing is you can get rid of the cache error. As with any browser issue, there are many ways to fix this one too. First, find out whether it is due to the internet connection or something completely different.

Ensure the Internet is Working Properly

In several cases, it occurs because of a site-side issue, not that of your internet. To ensure it is working fine, open any other site aside from the one that you are trying to use. Typically, you can do this on Google Chrome, but if you need to be fully assured, do it on another browser. If the sites are opening, and other services related to the internet are running, there is nothing wrong with your internet connection.

Ensure the Browser is Working Properly

Testing this is somewhat easy, try opening a different site on it. If the site opens, then it means it is malfunctioning. However, if the site does not open, try it on another browser, and if it opens, it means your primary browser/Chrome is not working fine. To resolve your browser issue, uninstall and reinstall it from your computer or restore the browser settings to default.

In any case, resolving with the above-mentioned methods will at least confirm that the internet is working, and the issue lies in the actual site or browser. Both those issues can be resolved easily.

Clear Google Chrome’s History

Many people forget to delete browsing history for reason or the other. If you run into the “Err_Cache_Miss” error time and again, removing it might resolve the issue for some. Not all endorse this method, but it is one, that works in several cases.

  • Open Google Chrome. Once it launches on the screen, press Ctrl and H keys at the same time.

  • In the new window, click on the History menu button to the upper left corner, and choose the Clear browsing data

  • Select all the history you want to remove, and click the Clear browsing data
  • Exit the browser, and reopen it to see if that resolves the issue. If not, proceed to the next step.

Fix the Error Using Google Chrome’s Developer Tools

Google Chrome has a developer tools option, using which you can resolve most of the browser-related issues. Follow the below steps to fix the “Err_Cache_Miss” error.

  • Open the Google Chrome browser, and enter the URL that is showing the error message.
  • Now that the webpage is showing it, simultaneously press the Ctrl, Shift, and I
  • Now press the F1 key, and you go into a Preferences In it, find the subheading Network, and select the Disable cache (while DevTools is open) option.
  • After that is done, refresh the webpage and check if it begins working.

There is no surety the above-mentioned step will resolve the error, particularly if it originates from the site rather than Google Chrome. It is still a good idea to check this Developer Tools method. If it fails to fix the issue, proceed to the next step.

Flush DNS

 Google Chrome Won't Open

Common Browser Issues

Flushing DNS is done through command prompt in Windows, and it takes only a few minutes.

  • Click on the Windows Start button, and select Command Prompt (Admin). If you are on a newer Windows 10 update, though, you will see and will have to open Windows Powershell (Admin).
  • Then, type and execute each command in the exact order and the way they are presented below. Put the spaces in between each command as they are. To execute a command, press Enter after typing it in command prompt.
    • ipconfig /release
    • ipconfig /all
    • ipconfig /flushdns
    • ipconfig /renew
    • netsh int ip set dns
    • netsh winsock reset

Once you are done, restart your system. Once it reboots, open the browser and you should no longer see the error. However, if Google Chrome won’t open the web page and the error persists, you might have an entirely different issue at hand. If you want to get to the root cause, and fix it, feel free to get in touch with our browser support professionals through the toll-free number mentioned above.

Steps to Manage Google Chrome Flash Permissions and Fix Flash Player Issues

Google Chrome Not Working

Google Chrome Issues

The Adobe Flash Player plugin in Google Chrome lets you listen to Flash audio and see Flash video over the web. You can make changes to the browser’s Flash plugin settings to use the audio and video content or even resolve issues with it.

Let Websites Play Flash Video, Game, and Animation

Allow Flash to run only on websites that you fully trust. Some sites might use it to harm your system. However, if you quit Google Chrome, then your Flash settings will not be saved. The next instance you open the browser, you will have to let Flash run again for any websites that you added before.

  • When you open a trusted webpage with Flash content, select Click to enable Adobe Flash Player.
  • Then, click on Allow for confirmation.

The Website Requires Flash to Work

In case a site is not working, you might have to change the browser settings to let Flash run.

  • To the left side of the website address bar, click on the Lock or Info
  • At the bottom, select Site Settings.
  • In the new window, to the right side of Flash, click on the down arrow, and select Allow.
  • Go back to the website, and click on the Reload icon to the left of the address bar. If you are wondering which one is it, then place the mouse on the icon that shows the Reload this page

Change Flash Settings

  • Block All Websites from Using Flash
    • Open Google Chrome on your PC.
    • Click on the three-dot icon at its top right corner, and select Settings.
    • Scroll down the new page, and click on Advanced.
    • Scroll down to and click on Content settings.
    • In the new page, select Flash.
    • Click on the Ask first (recommended) toggle switch to make it disabled.

Google Flash Settings

  • Remove a Website for Which Flash is Block or Allowed
    • Open Google Chrome.
    • Type chrome://settings in its address bar, and press Enter.
    • Expand Advanced settings, and open Content settings.
    • Click on Flash.
    • To the Allowed or Blocked website’s right side, click on the Remove

Resolve Issues with Flash

Try the following steps to troubleshoot the Flash in Google Chrome not working issue. It may manifest itself as follows.

  • Couldn’t load plugin
  • Adobe Flash has been blocked because it’s out of date
  • This plugin is not supported
  • The following plugins were blocked on this page
  • A plugin (Shockwave Flash) isn’t responding

Step 1: Let Flash Run on Trusted Sites

  • Open Google Chrome.
  • Visit the website with the game or video.
  • Click on the Lock or Info
  • Open Site Settings.
  • In the new window, select the down arrow, and click on Allow.
  • Return to the site, and reload it.

Step 2: Update Flash

  • Open Google Chrome.
  • In its address bar, type chrome://components, and press the Enter
  • In the list of components, find Adobe Flash Player. Click on the Check for update button, below the plugin.
  • In case you see either “Component updated” or “Component not updated”, the browser has the latest version of it.
  • Return to the webpage having the Flash content. In case it does not open automatically, then click on the Reload

Google Flash Upadate

Step 3: Update Google Chrome

  • Open Google Chrome.
  • Click on the three-dot icon at the upper right corner.
  • Move your Mouse over to Help, and click About Google Chrome.
  • Wait for it Check for updates. If it is available, the browser will install it automatically. Then, click on the Relaunch button there for it to finish fully.

Chrome Update

Step 4: Reinstall Adobe Flash Player Plugin

  • Open Google Chrome, and visit the Adobe Flash Player website.
  • Firstly, select your PC’s operating system and version.
  • Secondly, select the Version option for the Chrome browser that supports PPAPI.
  • Click on the Download now button, and follow instructions to install it.

Resolve Other Flash Error Messages

If you come across “The following plugin has crashed” error or see its icon in Google Chrome, try the below steps to fix it.

  • If Flash does not restart automatically, then force-close it
    • Open Google Chrome, and press Shift and Esc keys at the same time to open the Task Manager.
    • From the window that opens, select the Plugin: Shockwave Flash.
    • Click on the End process
    • Close the window.
    • Return to the Flash web page, and click on the Reload

If you come across any other content not loading issues while surfing the web, then get in touch with our browser support professionals through the toll-free number for an advanced solution.

Some Feasible Ways to Resolve Web Pages Not Loading in Google Chrome Issue

Google Chrome Not Working

Google Chrome Issues

If web pages are not loading in Google Chrome, it perhaps has to do with a poor network. Henceforth, first you should check whether the network is working fine. If that is not the underlying cause though, then you need to try any of the following workarounds to fix the Google Chrome not working issue.

Clear Google Chrome’s Cache

The easiest approach to work around the issue is to get rid of the browsing history and cache, particularly if you have not cleared them for too long.

  • Open Chrome, click on the three-dot menu icon on the upper right corner, move the mouse pointer over to More tools, and select Clear browsing data.
  • Switch to the Advanced tab of Clear browsing data, and select at least the checkboxes of Browsing history, Download history, Cookies and other site data, and Cached images and files.
  • Click on the Clear data button, highlighted in blue color.

Clear Browsing Data

Close Google Chrome and Reboot the Computer

You can also fix Google Chrome not responding this way. Force-quit the browser, restart your system and see to it if that fixes the issue.

  • In Windows, press and hold down to Ctrl, Alt, and Delete keys at the same time. This brings up the Task Manager.
  • Switch to its Processes tab, select the process of Google Chrome, and click on the End Process

Update Google Chrome to the Latest Version

If you are using an outdated version of the Chrome browser, then you should update it to its latest available version. A new version of the browser is meant to bring improvements and fixes for malicious bugs. So if the Google Chrome not working issue occurred due to a bug, then an update might fix it.

  • Click on the menu icon denoted by three dots, move the mouse pointer over to Help, and select About Google Chrome. Wait for the browser to check for updates, and see what it brings up.
  • It is likely it will show Google Chrome is up to date. However, if an update is available, then it will install it. Once it is updated, reopen the browser for the change to take effect.

Update Google Chrome


This will most probably fix the Google Chrome not responding problem. If not, then proceed to the next step.

Uninstall and Reinstall Google Chrome

Some users have also said that reinstalling the browser works for them. Prior to uninstalling it from your system, ensure that you have signed into your Google Account, and data such as passwords, bookmarks, etc., are synced across your devices.

  • Steps to Turn On Sync in Google Chrome
    • Type in Chrome://settings/ in the address bar of the browser, and press the Enter
  • In the People section, click on the Turn on sync button, sign in to the browser using your Google Account credentials, and click on the Turn on button when prompted.

Chrome Syncing

  • Steps to Uninstall Google Chrome
    • Press the Windows key, search for Add or remove programs in the search box of the Start menu, and open it from the search results.
    • In the list of programs, click on Google Chrome, and select the Uninstall
    • Follow the on-screen instructions in the Uninstall Wizard to complete it.

Uninstall Google Chrome

Download the new Google Chrome setup file from the internet, and install it again in your system.

Turn Off Hardware Acceleration

This feature enhances the web surfing experience by making the most of your system hardware. However, it is one, which frequently goes wrong. Some users feel that it is a needless feature. So you can choose to disable it with the below steps.

  • Open Google Chrome, and go to the Settings page as mentioned above.
  • Scroll down to and find Advanced settings and expand it. Alternatively, you search for Advanced in the search area at the top of the page to find it quickly.
  • Then, find Use hardware acceleration when available, and disable the feature.

 Use Hardware Acceleration


Remove Problematic Browser Extensions

Some incompatible extensions lead to pages not loading in Google Chrome. However, before removing an extension, you have to find out whether it is the one causing the issue. For that, open the browser in Incognito mode by pressing the hotkey combo Ctrl, Shift, and N at the same time. If web pages are loading in its private browsing mode, then that means it has at least one malicious extension.

You can launch Google Chrome’s built-in Task Manager by pressing Shift and Escape keys simultaneously, and click on End Process to disable one extension after another to find out which one is actually causing the issue.

If web pages are not working despite trying all these workarounds, then get in touch with our browser support professionals through the toll-free number for advanced troubleshooting.

How to Fix Gmail Won’t Load in Chrome on Windows 10 Error

Chrome Keeps Crashing

Gmail Won’t Load In Chrome

Google Chrome is one of the best and most popular internet browsers available to computer users. This free internet browser that was created by Google instantly became one of the most preferred choices of internet users, thanks to the user-friendly and minimalistic design of Chrome. In addition, Google Chrome is considered as the fastest web browser out there and approximately 35 percent of computer users from all over the world browse the web through this internet browser.

However, just like any other internet browser, Google Chrome also experiences technical issues and other errors. In fact, several users who recently upgraded their operating system to Windows 10 claim that they have been experiencing Gmail won’t load issues at regular intervals. Sometimes, Chrome keep crashing as well.

In most cases, such issues like Google Chrome not working and Chrome keeps crashing usually affect computer users who are using an outdated version of the browser. So, the first and foremost thing you need to do is to check whether you are using the latest available version of Google Chrome. If not, then simply updating your browser to its latest version will help you to solve the frustrating Chrome keeps crashing and Chrome not working errors.

Nonetheless, Gmail won’t load in Chrome on Windows 10 error is seen among users who are using the latest version of Google Chrome too. This means that you will need to reach out to expert computer support technicians to solve the issue. However, if you are planning to fix the issue on your own, then make sure to follow the below given troubleshooting steps.

Preliminary Troubleshooting

In some cases, just a simple preliminary troubleshooting step such as restarting the device might solve the irritating Gmail won’t load in Chrome on Windows 10 error. If that doesn’t work, then you should turn off all the extensions in your Google Chrome browser and restart the web browser to see if the issue is resolved.

In addition to that, you should try to either rename or remove Google Chrome in cache. Once you have done that, open a new tab in the browser and see if you are able to access Gmail through it. If none of the above-mentioned preliminary troubleshooting steps are working for you, then try the next troubleshoot or reach out to expert Google Chrome browser support technicians for technical assistance.

Browse Incognito

  • Restart your computer, locate Google Chrome, and open it.
  • Go to the top right corner of your screen and then click on the Menu icon or three bar icon. Scroll through the list of options and click on the New Incognito Window
  • Alternatively, simultaneously press CTRL, Shift, and N keys when on an active Google Chrome browser window.
  • A new window will now appear on the screen of your PC. Look for the incognito icon on the top corner of your internet browser.
  • Now check if you can access Gmail in the Incognito window on Google Chrome. If not, then move on to the next troubleshooting method.

Clear Cache and Cookies

  • Go to the top right corner of your Google Chrome browser and then tap on Menu

Chrome Keeps Crashing

  • Scroll through the list of options in the menu until you find the More tools Click on that and then select the Clear browsing data. Alternatively, use the CTRL, Shift, and Delete key combo to get to this page

Google Chrome Not Working

  • Click on the Time range dropdown in the popup box, and select All time to delete cache. Also make sure that the Cached images and files and Cookies and other site data options are checked.
  • Select Clear data

Clearing cache and cookies in Google Chrome browser have helped several users to solve the Gmail won’t load in Chrome on Windows 10 error. However, if you are still encountering the frustrating Google Chrome error even after you have cleared cache and cookies, then you will need to try other advanced troubleshooting methods to solve the issue.

Sometimes, you might have to reset Chrome to resolve the problem, especially if it is a technical bug that is causing the error. However, do that only as a last resort and only if you know the consequences. As always, is best to seek the help of professional browser support technicians before that, so that you can be sure nothing else would have helped you to fix the Chrome browser issue.

How to Fix Download Issues in Google Chrome

Google Chrome Not Working

Common Browser Issues

Google Chrome is one of the best web browsers out there. Nowadays, a majority of people use it to surf the web across different kinds of operating systems, including those for computers and mobile phones. However, as with any application, even Google Chrome users come across different issues. When the download is stuck at 100 percent, for instance, it can be quite annoying. Follow the solutions given below to resolve the Chrome download freezes and stops at hundred percent.

Pause the Download for Some Time and Then Continue

When the downloading in Google Chrome not working, maybe there is a mistake and the system is making an effort to resolve it. You might see an error message that indicates the same and that it will take some time to collect more information about the issue. So wait for a while until the background operations in the PC complete. The ideal thing to do is to stay patient, let the system resume normal functioning and then continue to use the browser.

Force Close Google Chrome and Reboot your Device

Sometimes, the browser still will not work fine even after waiting for a while. In this case, it is recommended to force close it and then reboot the computer or device you use to surf the web. If you are using Windows PC, then follow the below steps to force close the Chrome browser:

  • Press Ctrl, Alt, and Delete keys simultaneously to start Task Manager.
  • In the dialog box, highlight Google Chrome and click on the End Task

Clear Cookies and Cache

Many users have reported that clearing the browsing data is a possible way to resolve Google Chrome not working or freezing, so you could try it out too. Follow the below steps to clear the browsing data.

  • Click on a Chrome tab to make it active.
  • Click on the menu icon on the top right corner, move the mouse over to More tools, and click on Clear browsing data.
  • In the new dialog box that appears, ensure the checkboxes Download history, Browsing history, and Cached images and files are selected.
  • Then, click on the Clear data button highlighted in blue color.

Clear Browsing Data

Download in Chrome Incognito Mode

Problem extensions in the Chrome browser are also responsible for Chrome download not working. To work around the issue, follow the below steps.

  • Open Google Chrome in standard browsing mode and press Ctrl, Shift, and N keys at the same time. This reveals a new gray window that reads, “You’ve gone incognito”.

Chrome Incognito Mode

  • In the private browsing mode of Google Chrome, you can download something over the web but it will not save browsing history, cookies, and so forth.
  • If the download can be completed, the issue is resolved temporarily by the incognito mode of the browser. In such a case, you have to check whether there is a problem with any of the extensions to fix the download issue.

Disable or Remove Google Chrome Extensions

To access the list of extensions in Google Chrome, type chrome:extensions in the address bar of the browser and press the Enter key. Depending on the version of Google Chrome you have in your system, you might get to see a toggle switch or Disable button to perform the same.

Chrome Extensions

Disable the browser extensions one by one, jump to the Chrome window and see to it if you can download something over the web. In case you turn off an extension and the download works fine, then the extension is to blame for the problem. Therefore, you can choose to resolve the downloads issue by removing the extension from Google Chrome. Of course, next to each extension, you can see the Remove button also.

Update or Install the Latest Version of Google Chrome

If the download issue persists in Google Chrome after following all the above steps, then try updating the browser to the latest available version.

  • Click the menu icon, move the mouse over to Help, and click About Google Chrome to see whether a latest version is available. Besides, you can uninstall the browser and install it again, and the bugs will possibly go away.

Update Google Chrome

At times, when certain kinds of browsing issues occur, users report the same and the technical team behind Google Chrome may come up with bug fixes to them. If that is the case, updating will probably solve the issue.

If you still find that the Chrome download stops at 100 percent, despite trying all that, feel free to contact our browser support professionals through the toll-free number for advanced troubleshooting.

How to Troubleshoot No Sound Issue in Google Chrome

Chrome Keeps Crashing

Common Chrome Issues

No sound in Google Chrome is a very common issue that annoys users all the time. Here is what you have to do when you experience the error. Note that if audio is playing on other applications or devices but not on the browser, you have to check the audio settings on your computer first.

Ensure Volume is Not Muted on Volume Mixer

Perhaps only Google Chrome’s sound setting is disabled, so check for it.

  • Open the browser and play a video or audio file over the web. Ignore the no sound issue.
  • Right-click on the Speaker icon at the taskbar, and select Open Volume Mixer from the context menu.
  • In the Volume Mixer, check whether the volume button for Google Chrome is muted or its volume level is too low.

After you have made the required changes, check if the audio file is playing on the web. If not, continue to the next step.

Disable Browser Extensions

To ensure in case it is an extension causing the issue, open Google Chrome in Incognito mode. For that, click on the three-dot icon on the upper right side and select New incognito window. Open an audio file on the private browsing mode of Chrome browser and see to it if sound is working. If yes, a media extension might be to blame. To disable it, follow the below steps.

  • Type chrome://extensions in the address bar of the browser and press on the Enter
  • Disable a suspicious or an unknown extension, and then check if the sound is working.

Common Chrome Issues

  • This is also recommended to fix Chrome keeps crashing while playing an audio over the web.

In case this fixes the sound, then you are good to go. If not, proceed to the next step.

Clear the Browsing Data

  • Click the three-dot icon at the upper right side, move the mouse over to More tools, and select Clear browsing data.
  • In the next window that pops up, you have an option to configure a time against which browsing data will be cleared. For a comprehensive browsing data clean up, make sure All time is selected, and click the Clear data

Clear Browsing Data

  • Reboot your computer. After that, check if the sound is working on Google Chrome.

Get Rid Of Malicious or Unwanted Programs

Sometimes, the presence of malware or potentially unwanted programs on the computer could be hampering Chrome’s normal functioning. The best way to remove such malware is to use an efficient antivirus software.

You can use the option on Google Chrome to get rid of harmful software too. For that, click on the three-dot menu, select Settings, expand Advanced settings, and scroll down to and find Clean up computer. Let Chrome check for harmful software by pressing the Find button. Wait until the browser checks for it and follow its instructions appearing on the screen. Note that Chrome may return with No harmful software found message sometimes, in which case, you should move on to the next step.

Reset Google Chrome

Click the three-dot icon and select Settings. Expand Advanced settings, select the Restore settings to their original defaults option, and click on the Reset button for confirmation. This restores the browser settings in case an application or extension has changed those without user permission.

Reset Google Chrome

Update Google Chrome

Sometimes, updating an application to the latest version fixes any issues that you might be having with it. You can do this to fix Chrome not responding or audio not playing issue in case other steps does not resolve. The browser automatically updates most of the time. Yet in case you have not exited it in a while, then the update process might have been stuck. You can update the browser manually too. For that, follow the below steps.

  • Click on the three-dot menu, and if you can see Update Google Chrome option, then its latest update is available. Click on the link and follow instructions to complete the update.
  • Else, you can check for available updates by navigating to Help > About Google Chrome. The browser will check for, download and install if an update is available.

Update Google Chrome

  • Upon installation of it, click on the Relaunch button for the changes to take effect.

Uninstall and Reinstall Google Chrome

This also sorts any issues you might be facing including Chrome keeps crashing while playing an audio. If you are a Windows user, you can follow the below steps to uninstall the browser.

  • In the search box of Start Menu, search for Add or remove programs, and open the respective link from the search results.
  • In the list of programs installed on your computer, highlight Google Chrome and click the Uninstall Follow the instructions on the Uninstall Wizard to complete it.

Uninstall Google Chrome

Download and install the latest version of it. Do this as a last resort if other troubleshooting steps do not work. If you still cannot play audio over the web, then feel free to get in touch with our browser support professionals through the toll-free number.

The “Kill Pages” Error and How to Fix it

Chrome Not Responding

Common Browser Issues

Ask any Windows 10 user what their favorite web browser is, and the answer you get will almost invariably be ‘Google Chrome’. Having undergone lots of updates and appeared in several iterations over the years, this browser is smooth, fast, and pretty much everyone’s favorite. However, it does serve up the occasional inconvenience, such as the ‘Kill Pages’ error.

Users mainly face the following issues because of this not-so-little hitch.

  • Chrome keeps killing pages: You would be browsing your favorite web pages or getting important work done, and out of nowhere, a tab in Chrome crashes, leaving a uselessly apologetic message. When this starts happening a lot, most people simply reinstall the browser, and a lot of the time, that suffices to resolve the problem.
  • Pages become unresponsive: Your pages could stop responding the way they should, likely as a result of one of the extensions acting up. Chrome extensions take up substantial system resources, affecting the overall performance in terms of speed. This is why so many people simply forego the use of browser extensions, or even remove them after each use.
  • Chrome not responding after the kill pages’ message comes on: Lots of users have their browser stop responding after this message appears. Usually, turning off the Sandbox mode helps.

What causes the ‘Kill Pages’ error?

The problem mainly traces back to an internet connection problem that causes page loading to slow to a crawl. Some scripts can stop working and leave the pages unresponsive. Many websites use more than one script to load their content, and any one of these failing could stir up the ‘Kill pages’ error.

The configuration of your PC too could be at fault. Chrome being a highly resource-intensive browser, it needs a lot of RAM to run, especially when there are numerous tabs open simultaneously. This can hit a wall if there are too many other applications taking up resources in the background. You could end up having to refresh many websites, with some of the pages losing important information.

Solution 1 – Turning Off Sandbox Mode

Chrome uses the Sandbox mode as a means to give the best possible protection from malicious software and parties. The sandbox feature starts a new process for every tab that you open, which means that potential malware problems cannot affect the browser entirely. This brings great protection, but at the cost of hogging computer resources and risking ‘Kill pages’ errors. The Sandbox mode can be turned off using the following steps.

  • Find the Chrome shortcut in the Start Menu, right click on it, and pick Properties.
  • In the Target field, append the existing value with –no-sandbox. Do not mess with the value in the quotes; simply add –no-sandbox at the end, after a space.

Google Chrome Properties

  • Hit Apply and then OK.

Solution 2 – Turn Off Third-Party Cookies

Cookies form an important component of reliable and comfortable web browsing, helping expedite things by saving small bits of information. However, they are also a potential cause for the ‘Kill pages’ error, so you may want to disable them to avoid the issue of Chrome not responding.

  • Start a new tab in the browser and type in chrome://settings/content.
  • Head to the Cookies
  • Move to the Content settings window, and enable the option that says Block third-party cookies and site data.

Google Chrome Cookies

Turning off cookies from third parties may not always be the best solution, mainly because it cripples user experience on lots of websites. However, the ‘Kill pages’ error is an even bigger problem, which amply justifies making this move.

Solution 3 – Delete or Rename the Default Folder

Most of Chrome’s cached data gets stored inside the Default folder, and when it piles up, it can cause the ‘Kill pages’ error. You could either rename or delete this folder to counteract that, using the following steps.

  • Hit the Windows Key + R combo, and type in %localappdata%. Hit Enter and then choose OK.
  • Navigate to the Google > Chrome > User Data
  • Enter the User Data folder and locate the Default Rename this to something like Default Backup, or alternatively, delete it.

Chrome User Data

  • Close the folder and launch Chrome

Solution 4 – Set a High-Performance Profile

The ‘Kill pages’ error is more probable to occur in laptops that are being used in modes, which compromise on performance. Hardware does not get used sufficiently to save power, and issues crop up sooner or later. The obvious tack is to set High Performance as the current profile, using the following steps.

  • Hit the Windows Key + S combo, and then type in Power. Choose Power Options from the results that show up.
  • Choose Additional power settings.

Windows Power Options

  • If you do not see a High Performance plan, which you can select, choose the Show additional plans option, and then select High Performance.

The above-mentioned steps would have helped you resolve the ‘Kill pages’ error. Yet if you still experience that, or any other browser issues for that matter, get in touch with our tech support experts via the toll-free number for quick assistance.

How to Fix “Preferences Could Not Be Read” Error on Google Chrome

Chrome Constantly Crashing

Google Chrome Errors

Google Chrome is one of the best web browsers that work on different platforms. Generally, it is solid when it comes to standard browsing sessions and so forth. Sometimes though, users run into errors or issues that make the browser unstable. In certain cases, refreshing error tabs, closing and reopening Google Chrome, fixing internet connection problems, resetting the browser, or even rebooting the computer helps to resolve some of the Chrome browser issues. However, doing the recommended solution might not always work. In such a case, you may have to uninstall and reinstall Google Chrome as a last resort, depending on the issue.

The reinstallation of the Chrome browser can resolve several issues, including the following ones.

  • Proxy errors denoted by “connection failed” or “connection closed”
  • Chrome not responding error
  • Chrome constantly crashing
  • The browser running slow
  • Advertisements constantly popping up after adware infection
  • “Your preferences could not be read” error at startup

Decide if you Want to Uninstall Google Chrome

Note that in case you remove Google Chrome from your device, then you will lose browser passwords, bookmarks, settings, and everything saved in the browser. Therefore, do it only if other solutions for an error fail to resolve it. For instance, if you come across the “Your preferences could not be read” error message, then perhaps your user profile is corrupt or malicious extensions have compromised the settings of Google Chrome. To resolve the issue, you can try recreating the profile folder of the browser after taking a backup of bookmarks file.

Steps to Take a Backup of the Bookmarks

  • Open Windows Explorer and type the following path on its address bar and press Enter

C:\Users\<YourUserName>\AppData\Local\Google\Chrome\User Data\Default

Chrome Constantly Crashing

  • From the Default folder, copy the Bookmarks file and paste it in a location where you want to keep its backup. Note that you should keep a backup of Chrome bookmarks on a location other than the drive where Windows is installed.

Steps to Recreate the Profile Folder

To perform this task, you should first enable hidden files on your Windows 7 computer. For that, follow the steps mentioned below.

  • Open Windows Explorer or a folder, click Organize and choose Folder and search options.
  • In Folder Options, switch to View tab and choose Show hidden files checkbox under Advanced settings.
  • Exit Google Chrome or close all open tabs in the browser.
  • Access the User Data folder using the aforementioned path, and rename the folder to User Data.OLD.
  • The preferences error should now be gone from Google Chrome.

You can restore the bookmarks, which you have backed up earlier. For that, follow the steps mentioned below.

  • Open the backup location on your computer, copy the Bookmarks file and paste it in the Default folder of Chrome.

If issues including “Your preferences could not be read” persist, despite trying recommended solutions for it, you might have to uninstall and reinstall the browser and get rid of all its traces from your Windows system. To do that on Windows 7, follow the below steps.

Steps to Uninstall Chrome

  • Exit the browser completely. Click on the Start button on the desktop, search for Add or remove programs on the search box of Start Menu and click on the respective link from the search results.
  • In the list of programs window, select Google Chrome and click on Uninstall
  • Follow the instructions or prompts on the Uninstall Wizard to complete it.

Now make sure files are not set as hidden in case you have changed it. Then, you have to rename or delete the Chrome folders on Windows.

  • To find the first of the two folders through Windows Explorer, navigate to C:\Users\<YourUserName>\AppData\Local\Google\Chrome, and delete the folder.
  • Then, you have to go to C:\Program Files\Google\Chrome and delete that folder also.

Steps to Reinstall Chrome

  • To reinstall Google Chrome on your PC download it using a different browser. For that, search “Download Google Chrome” on the search engine and open the respective link from the search results.
  • From the Google website that appears, click on the DOWNLOAD CHROME
  • Open the downloaded setup file location and follow the on-screen prompts or instructions to complete the installation of the browser.

When you are done, open Google Chrome to see if the issues you were facing are fixed. It is also recommended to scan for malware and do a quarantine procedure in order to fix Chrome constantly crashing, slowness of the browser or other issues that persist. If any the above troubleshoots do not resolve an error on Google Chrome, you can contact our browser support professionals through the toll-free helpline mentioned above for immediate help.

CALL TOLL FREE: (866) 230-9299