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Browser Issues Archives - Browser Freeze Issues | Internet Browser Keeps Freezing

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What To Do When Chrome Shows White Screen?

White Screen Problem

White Screen Problem

If you are a frequent user of Google Chrome, you will know how often it does not work. Sometimes, Google Chrome won’t open. Other times, Chrome keeps freezing. Another common situation is the Google Chrome page being blank at startup. This is called the white screen of death as it does not show any error messages and is plain white. Given below are the few troubleshooting methods to help you solve the white screen problem.

Turn Off The Hardware Acceleration Settings

Turning off the hardware acceleration setting is the easiest and quickest method used to fix the Chrome white screen problem. Follow the steps to disable the setting-

Step One

Select the Customize and control Google Chrome button after opening the Google Chrome.

Step Two

Open the snapshot by clicking on Settings shown at the upper right corner of the main page.

Step Three

Click on the Advanced button for the drop-down menu after you have expanded the Settings.

Step Four

You will find the hardware acceleration setting on the Systems tab in the drop-down menu.

Step Five

Turn off Use hardware acceleration when available.

Check whether the white screen persists after launching chrome again.

Clear Your Browser Cache

A corrupt chrome cache can also turn the main page into a white screen. To clean your cache, follow the below steps.

Step One

After opening the chrome main page, press CLT, SHIFT, and DEL at the same time to open the Clear browsing data window.

Step Two

Navigate and click on the Advanced tab. Select the All time option from the drop-down menu.

Step Three

Tick the boxes adjacent to the browsing history, cached images and files, download history, cookies, and other site data.

Step Four

Click the Apply option at the right-hand corner of the Clear browsing data menu to save the changes you made.

Reopen Google Chrome to check the problem persists.

Reset Google Chrome

Sometimes, the white screen can also be an aftereffect of the installation of third-party extensions. To solve this, you should reset browser data and turn off third-party extensions. Here is how you do it-

Step One

Navigate to the Customize and control Google Chrome and select Settings.

Step Two

Select the Advanced button, followed by Restore settings to their original defaults.

Step Three

The computer will ask for a confirmation where you will have to choose Reset settings.

Reinstall Chrome

Google Chrome Won’t Open

Google Chrome Won’t Open

This is similar to resetting the browser.

Step One

Select App and Features after you have right-clicked on the Start button.

Step Two 

To uninstall Chrome, navigate Google Chrome and click on the Uninstall option.

Check whether the main page is showing the white screen after it was reinstalled.

What Should You Do When Chrome Shows “ERR_CONNECTION_REFUSED”?

Google Chrome

Google Chrome

Have you ever encountered a message ERR_CONNECTION_REFUSED in Google Chrome?

This message is demotivating. Unfortunately, the cause of this error can because your Google Chrome is not working. But that does not mean you should leave what you were doing. You can fix it! It is easy to solve this issue and can usually be done quickly without external help.

How Common Are Errors?

Internet users face problems every day ranging from errors ranging from the white screen of death to the classic “404 error” to “the ERR_CONNECTION_TIMED_OUT”. Such issues are so common that there are professionals who work to solve them. These errors are usually caused by an incorrect firewall or wrong setting in the server. On the other hand, sometimes it can also be something severe like a malware attack, unexpected downtime, or even an unreliable internet connection.

How Is TheError Message Shown In Different Browsers?

Let us discuss the error messages that appear in different browsers.

Google Chrome

The users of Google Chrome should be familiar with the error “ERR_CONNECTION_REFUSED” page. When you visit Google Chrome and get this message, understand that the computer refused to give you access.

Mozilla Firefox

The message shown by Mozilla Firefox will be “Unable to connect”. Below the first line, you will find- “Firefox can’t establish a connection to the server at domain.com.”

Microsoft Edge

Microsoft Edge will show- “Hmmm… can’t reach this page”. This message will be followed by a few suggestions to correct it.

How Can You Solve The “ERR_CONNECTION_REFUSED” Problem?

Fortunately, it is easy to fix this problem. Try the following-

Google Chrome Is Not Working

Google Chrome Is Not Working

  1. Recheck if the page has a problem in the opening.
  2. Try to restart the router.
  3. Go to the browser setting and clear the cache.
  4. Check the proxy settings and adjust if required.
  5. If an antivirus is the cause of the problem, disable it temporarily.
  6. Reset the DNS cache and change its address.
  7. Check whether any Chrome extensions have become outdated and disable them.
  8. Update or reinstall the browser.

In a nutshell, the internet connection errors are very frustrating. We need to that understand these come with using the internet and cannot be avoided. However, almost all of these can be rectified with a little effort. Initially, try to fix it on your own and call an expert only if you could not correct it. Always keep in mind that computers are machines that are prone to malfunctioning. So take it easy and remain calm.

Why Is My Chrome Not Working After Windows 10 update?

GoogleChrome Not Working

GoogleChrome Not Working

Computer maniacs around the world have always used the Chrome browser which is one of the premium products of Google. However, Google Chrome also has problems. It has been suffering from some minor graphics related issues since last year because of which it has been under the limelight. But, you might have noticed that Chrome has some additional problems in working now. Let’s have a look at it.

Why Is The GoogleChrome Not Working?

Chrome has shown an inability in allowing its users to access basic functions after an update from Microsoft Windows 10 in May 2020. Now, Chrome cannot keep its users signed-in, or allow them to sync data, store cookies, remember passwords, or third party extension data.

Google initially said that the new Chrome problems are the after-effects of Microsoft’s updating with more than 70 extensions containing some malicious spyware that had evaded Google’s screening process.

What Should You Do? How To Fix The Problem?

The best option available to Chrome users is not to install the May 2020 update. Or if one has already opted for the update, you can follow the below which has the highest success rate in solving the problem.

Eradicate Errors

  • Start – Event Viewer – Applications and Services – Microsoft – Windows – Crypto DPAPI – Operational
  • Check for errors
  • If you find errors, close all Chrome windows and press Win + L to lock your computer
  • Unlock and start Chrome

The second option is-

Use Microsoft Edge Browser

Microsoft has claimed that their new update works better with their Edge browser, thereby, prompting users to download Edge. Moreover, Microsoft stated that they are pushing for users to download their Windows 10 update. This is bad news for Google and its engineers who are under a lot of pressure due to the current situation as they are still in their beta testing.

Chrome Problems

Chrome Problems

This problem will not only affect Chrome’s performance but also Google’s accountability since it initially dismissed the problems regarding the update and waited for Microsoft to fix it. Moreover, several users have reported that the Edge browser is unaffected by the update throwing Google under the wheels.

How Will A Chrome User Benefit From This Situation?

Google is going through a rough patch now after the update, but they have found that these problems will eventually have a very positive long term impact such as much-reduced memory consumption. Google said that it is expecting the memory usage to be reduced by 1/4th of what was used before which could save hundreds of MB in the browser and network services.

What To Do When Google Sync Paused Issue Arises?

Google Sync Paused

Google Sync Paused

Google Chrome is a very popular browser that is very widely used by people primarily because of its speed and ease with which it can be used. Also, many of the Google services that are commonly used by everyone on their android phones, as well as PCs are integrated into the browser. However, occasionally issues do occur with these services and one such issue is Google Sync paused. This can be annoying especially for those who alternately use their android phone and computers. Shared below are steps to fix when Google sync is not working.

Step 1: Temporarily Disable Antivirus Software

Sometimes certain antivirus software may conflict with Google Sync features and can cause issues. So, if you come across any such issues, try this as the basic step and check if it resolves the problem. Follow the steps below to disable Windows Defender, the native antivirus software of Windows 10.

  • Search for “Windows Defender” by typing in Defender” in the search box on the taskbar.
  • Open Windows Defender security settings.
  • In it, select “Virus & threat protection”.
  • Next, click on “Virus & threat protection settings” located on the right-hand side of Windows Security Centre.
  • In the screen that appears next, turn off “Real-time protection” and this will temporarily disable the antivirus.

Now, check whether the Google Sync issue is resolved, if not then uninstall antivirus completely and follow the step below.

Step 2: Sign Out And Sign In Your Google Account

You can also resolve the Google Sync issue by turning it on or off. This is done by signing out and then signing in again to start syncing data when Google Sync paused. This is done by following the steps listed below.

  • Open Google Chrome and click on the 3 vertical dots at top right corner.
  • From the menu, select “Settings”.
  • To the right of your Google account name click on the “Turn off” button.
  • A pop up window will appear asking “Turn off sync personalization?”, click on the “Turn off” button.
  • After sometime, repeat the first three steps and click on the “Turn on sync” button.
  • Enter your Gmail account details to sign in, then you will get a prompt asking whether you want to “Turn on sync?”, click on “Turn on”.

Now, check whether your Google Sync issue is resolved, if not follow the next step.

Step 3: Rest Passphrase

Google Sync Is Not Working

Google Sync Is Not Working

  • In the URL bar at the top type in “chrome://settings/syncSetup” and hit enter.
  • This will open advanced sync settings on Chrome browser.
  • Click on “Data from Chrome sync”.
  • In the “Data from Chrome sync” page click on the “RESET SYNC” button.
  • Next click “Ok” to start the process.

This should resolve your Google sync issue and we hope that the steps detailed above are of use to you.

How To Solve Chrome Crashes Due To Memory Leak?

Chrome Crashes

Chrome Crashes

Google Chrome is the most widely used web browser among desktop users and this is attributed to its simple, clean user interface coupled with speed. The other reason for its popularity is because many Google services that almost everyone uses are linked to it, so people stick with it. But, like any other browser, even Chrome crashes or becomes slow after heavy usage for some months. One reason for this is a memory leak and here we will discuss methods to fix this issue.

What Is Memory Leak?

Sometimes when you open a number of tabs in Google Chrome, they load slowly and remain blank for some time. This is because opening each tab is an individual process that requires memory. So opening multiple tabs consume a lot of RAM resulting in Chrome not responding or the system hangs, shared below are methods to resolve this issue.

Checking Task Manager

If Google Chrome is running slow, then the very first step that you can do is to launch the device task manager, this is done through shortcut keys “Ctrl + Alt + Delete”. Here you can see all the processes running including the different tabs of google chrome and shows the memory usage of each one of them. You can launch the chrome task manager by first right-clicking on the browser head and selecting Task manager form the list. This will show what processes in the browser that is draining memory and disable them.

Block Flash Player

You can block Flash by following the steps shared below.

  • Open Google Chrome browser, in the URL address bar type in “chrome://settings/content/flash” and hit Enter key.
  • In the Settings tab turn on the toggle adjacent to “Block sites from running Flash”.
  • Now check if you have the latest version of flash player, for this type in “chrome://components” in the URL address bar and hit Enter key.
  • In the Components tab scroll down to Adobe Flash Player” check if you have the latest version.

Update Google Chrome

Chrome Not Responding

Chrome Not Responding

Sometimes older versions of Google Chrome can cause a memory leak and cause Chrome crashes or freezing and this can be resolved by updating the browser, shared below are steps to do it.

  • Open Google Chrome browser and click on the three dots at the top right corner.
  • From the list select Help, from the menu click on About Google Chrome.
  • If your browser is not up-to-date, there will be an Update button, click on it.

This will update the Google Chrome browser and will resolve the memory leak issue.

These are some methods by which you can resolve Chrome not responding issues due to memory leak.

How To Solve Buffering Issue

What Causes Buffering

What Causes Buffering

How do you feel when the episode of your favorite show stops playing? You might have experienced something similar when the form you spent 30 minutes to fill, does not get submitted due to slow internet. Despite being a daily interference, we still have not got used to it.

It is common to see people blaming the internet service provider for slow internet. But, it’s confusing when the video plays on your phone whereas it buffers on your laptop. This article will help you solve the reason why you experience buffering.

What Causes Buffering?

Buffering happens when the internet supply to the device is slow or cut. A video you play is streamed ahead of what you are watching so as to provide an uninterrupted watching experience. However, if the internet connection is somehow disrupted the video will fail to load and you will start seeing the round white circles.

This becomes worse when the video is long. In such cases, the streaming speed might not necessarily be high which means you will have to encounter buffering frequently.

How Can You Stop Buffering?

The solution is simple- continuous supply of high-speed internet. This is the most common reason why you are not able to watch the latest thriller movie on Netflix. You can talk to your internet service provider and enquire about the different offers that give better speed. If you continue experiencing the same problem, it is most likely due to a slow DNS server or weak internet cables. You can solve the problem by changing your internet service provider.

Stop Other Programs Or Downloads

This another reason why your video is slow. If your video is buffering, you can close all the other programs that you are using on the internet. You can also pause whatever you are downloading so that all of your internet’s bandwidth is available for the video to play.

Pause The Video

Pausing the video for a while will let the video stream and this might create the needed difference between the streaming and playing speed.

Change The Time

Streaming Speed

Streaming Speed

You should also try watching videos some other time. It was observed the load on the OTT platforms like Netflix and Amazon prime are overloaded, which will affect the speed of the video.

Check for Virus

Virus removal is not only good for your internet but also for your system. You can rely on anti-virus software to remove harmful viruses that might be slowing your system.

Wireless Connection

Even though wireless connections are more convenient, wired connections have lesser disturbances. Everything in between the point of origin of the internet signal to your device will act as a hindrance to a wireless connection.

Chrome Not Working Issues Due To Faulty SSL Certificate

Google Chrome Not Working

Google Chrome Not Working

Google Chrome is one of the most popular and secure web browsers in the world, it has more than 40% of the market share of desktop users. This is because of its simple user interface, speed, and privacy that it offers to its users. Like any browser, it also encounters errors and here we will look into SSL certificate error. SSL certificates are used to establish a secure connection between the user and the hosting server of a website. Common google chrome not working issue related to SSL certificate error shows “cannot connect to real domain-name.com” or “invalid SSL certificate error”, they are also known as SSL connection error.

Listed below are the reasons for Chrome SSL Certificate error and how to fix them.

System Time Is Not Real

This error happens when the system time of the computer is different from the real-time and to resolve it set system time the same as real-time based on your current geographic location.

SSL Certificate Expired

A website with an expired SSL certificate poses risk as the connection to it is not secured and Google Chrome will show a warning as the site is not secure. To avoid it, the website admin must renew the SSL certificate or purchase a new SSL certificate.

Google Chrome Not Updated

If the Google Chrome version is not updated it might get this error and it can be avoided by using the updated version of Google Chrome. You can update it from the About Google Chrome in the Help.

SSL Certificate Not Installed Properly

This can be considered as a google chrome not working issue because when the SSL certificate is not properly installed, the website will not load securely. It can be resolved by the website admin doing the proper installation of the SSL certificate.

SSL Certificate Issued By A Doubtful Certificate Authority (CA)

Only SSL certificates from a trusted certificate authority and self-signed SSL certificates with limitations are accepted by Google Chrome. If this is not the case, then the browser will show an error “SSL certificate not issued by trusted CA”. It can be resolved by getting a domain validated SSL certificate for the small and medium-sized website and organization validation SSL certificate for large businesses.

Website With Outdated 128-Bit Encryption

Chrome Not Working

Chrome Not Working

Google considers 256-bit encryption to be secure and the older 128-bit encryption insecure due to vulnerabilities. So, if the website has an SSL certificate with 128-bit encryption, then contact the certificate authority to reissue a certificate with 256-bit encryption.

These are some chrome, not working issues caused by faulty SSL certificate of websites.

What Is Chrome.exe Virus?

Chrome Keeps Crashing Windows 10

Chrome Keeps Crashing Windows 10

There are many problems that make Google chrome not working and a very common issue is Chrome viruses. These are malware programs that can compromise your personal data or steal sensitive information and there are different types of it. For an inexperienced user these do not appear conspicuous and the longer it remains in your system the more harm it can cause. Here we will discuss in detail about Chrome.exe virus which is the generic name for Poweliks trojan, a malware used by cybercriminals disguised as Chrome.exe (32) bit or dllhost.exe or cmmon32.exe.

What Is Chrome.Exe Virus?

Chrome.exe (32 bit) is a process run by the google chrome browser and it opens a number of these processes in the task manager. For example, the more tabs you open in the browser the more Chrome.exe (32 bit) processes are executed and in normal circumstances it requires a small percentage of system resources. However, with Poweliks trojan it opens many such processes and uses almost all of the system resources, lowering the system performance and chrome keeps crashing windows 10.

The Chrome.exe (32 bit) process is executed only when the browser is open, but Poweliks runs it on system startup and even when the browser is not open. They do not create any files on the system and you can identify them. A genuine Chrome process by right clicking on one in the task manager and selecting the “Open File Location” and will always be placed in “C:\ProgramFiles(x86)\Google\Chrome\Application” folder. So, if you happen to observe any processes located elsewhere can be malicious. If your system is slow and the task manager shows many Chrome.exe (32 bit) processes then your system must be infected with the Trojan.Poweliks.

What Does It Do?

The Poweliks Trojan is used by cyber criminals to generate fraudulent advertising revenue by delivering intrusive pop ups and ads that are irrelevant to what you’re browsing. Besides, these ads direct to malicious websites, run unwanted scripts resulting in downloading and installing of malware. So, inexperienced users usually click on it and this result in severe infection from potentially unwanted programs (PUP). It collects personal information, sends them to PUP developers and they sell these data to third parties for money. This personal data can be further misused to generate revenue and hence results in serious privacy concerns for the user.

How To Avoid Them?

Google Chrome Not Working

Google Chrome Not Working

The best way to avoid them is to prevent clicking on unwanted pop-ups or only visit websites that are safe and secure. If you observe a drop in system performance or google chrome not working after visiting a suspicious website, run a full system scan with a legitimate anti-virus/anti-spyware program immediately.

Keeping in mind the above details, it is advised to practice safe browsing habits and be cautious when visiting shady websites.

Solutions For Chrome Crashing Windows 10 Issues

Chrome Crashing Windows 10

Chrome Crashing Windows 10

Chrome is one of the most popular browsers because it is fast, works well and secure; this is the reason it is still the top choice among users. One of the very recent problems is that it stops working after the Windows 10 update. The other common problem is chrome keeps crashing along with unusually long loading time. Many times these issues can be fixed by reinstalling Google Chrome, but sometimes it will not work. Shared below are solutions to fix chrome browser issues when reinstalling it does not work.

Solutions Or Fixes For Chrome Crashing Windows 10 Issues

Chrome Not Loading Web Pages

Sometimes chrome won’t load web pages and the first thing that you must do is to check the internet connection and ensure that it is working. In the case of browser freeze, run a full system scan with antivirus/anti malware software to ensure that there is no infection. Or you can open the browser and enter “chrome://settings/help” and hit Enter to update the browser to the latest version. If Chrome is still not responding, then there must be an issue with DNS cache and you fix it by opening the Command Prompt as administrator and execute the following commands one after the other  1) ipconfig/flushdns 2) netsh winsock reset.

The browser can also fail to launch because a security program is identifying it as a threat or a false-positive. It can be resolved either by disabling the program or uninstalling it.

Chrome Not Responding

The Chrome browser won’t respond or won’t launch or stop working when the user profile is corrupted. In such a situation, we need to rename the current profiles folder and this will create new profiles that will resolve the issue. Follow the steps below.

  • Close Chrome browser
  • Tap “Windows” key + R to launch the Run command box, type in “%LOCALAPPDATA%\Google\Chrome\UserData” and hit “Enter”
  • In the User Data folder scroll down to folder named “Default”, right click and select “Rename”
  • Rename it to “Default bkp”

Now, Chrome will create a new profile and you will be able to open web pages without crashing.

Chrome Keeps Crashing

Chrome Keeps Crashing

Browser Unstable

Sometimes corrupted system files can make Chrome browser unstable and it can be resolved by running System File Checker (SFC)  Utility. The SFC scans Windows 10 for corrupted system files and restores corrupted system files. To do it, open “Command Prompt” as administrator and type in  “sfc/scannow” and hit Enter. The SFC utility will run and wait till verification reaches 100%, then exit the Command Prompt and this will fix the Chrome browser issue.

These are some of the ways in which you can fix chrome keeps crashing Windows 10 issues.

Tips To Fix Google Chrome Slowdown Issue

Google Chrome Not Responding

Google Chrome Not Responding

Google Chrome is one of the more reliable web browsers, but like any others at times even it slows down and you must have heard people complaining google chrome not responding. This can be quite frustrating and annoying, as it brings down your productivity and efficiency. Furthermore, it can cause delays during a busy schedule. Hey, but you need not worry, shared below are a couple of ways in which you can increase the browser speed and make the browsing experience pleasant again.

Run Anti-Virus And Anti- Malware Scanner

Usually when the chrome slows down you might think that the browser itself is at fault for the slowness. But, it can be due to a virus or malware, and this depends on the type of malicious file/files installed on the computer unaware of you. They can cause chrome launching issues and significantly reduce the speed of the Windows OS. It can be resolved by downloading and installing any of the popular antivirus and anti-malware software from reputable brands. So, it is imperative to have them installed, as it prevents browser and system slowdown as well as a preventive measure against security breach.

Try Changing Image Rendering Speed

Nowadays we upload a lot of images onto social media and other such image sharing platforms, and they are loaded through Chrome. Sometimes it takes longer, and this can be fixed by increasing the number of raster threads. Majority of online photos are rendered through raster graphics and browsers read those images through raster threads. To change image rendering speed, first type in the address bar “chrome://flags” and it takes you to a section with the title “Experiments”. Using CTRL+F search for “Raster” and in the drop down list to the right select “Enable”. After this relaunch chrome browser for the changes to take effect.

Restore Default Browser Setting

Chrome Not Responding

Chrome Not Responding

If your browser is slow then you can try resetting Chrome back to its default setting, and this is because extensions can make changes that can slow down the browser. You need not worry about reversion as it does not change the history, bookmarks or passwords. For this, click on the 3 dots at the top right corner adjacent to the address bar.  From the list select “Settings” and in the section that appears scroll down to “Reset and clean Up” there click to the right of “Restore settings to their original defaults” and select “Reset settings” and confirm.

These are some of the ways in which you can try fixing chrome not responding issues.

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