Category Archive Browser Issues

Download Bombs can Now Freeze Chrome on Malicious Sites

Google Chrome Keeps Freezing

Chrome Freeze On Malicious Sites

Scammers operating tech support scam websites have come up with a new way to the get visitors blocked from browsing the web. This happens when a person visits the shady sites set up by said scammers, and is intended to scare non-technical users into asking for assistance. Help invariably shows up in the form of unneeded software or servicing fees from the scammers.

How the problem first comes on is through JavaScript code, which is present on the malicious pages that the user visits. Such a page immediately starts thousands of file download operations, which then quickly consume the memory resources on the user’s computer, so that Chrome gets frozen on the scam site. Panicked users then turn to the tech support number shown on the page. Even the latest version of Chrome, version 64.0.3282.140, can freeze when one of these sites is visited.

Leading expert Jérôme Segura from Malwarebytes said that the new method makes uses of the JavaScript Blob, as well as the window.navigator.msSaveOrOpenBlob function, which are put to work creating a “download bomb” that freezes Chrome while browsing the web. According to other experts, the way to stop the attack is by opening Task Manager in Windows and closing the web browser.

Chrome On Malicious Websites

Common Browser Issues

This may still be a problem if the browser is configured to open the last open pages after restarting, in which case it is best to close the tabs on the malicious site first thing. That way, the page cannot load and begin any downloads on your computer, so you know you are mostly safe.

The download bomb trick comes on the heels of the history.pushState API, which similarly froze Chrome on malicious websites. Google had comes up with a fix for the latter, after which the download bomb began attacking users. The trick, as such, only works in Chrome, and if the user lands on the same sites while using other browsers, they will be redirected to other pages. So the next time Google Chrome keeps freezing on a new site, you know what the reason may be.

As long as we are on the topic of shady sites, you should also stay clear of sites that push fake Adobe Flash update packages. These can contain CPU miners, which can cause your system to slow down. Also dangerous are dubious sites pretending to sell you browser updates.

How to Remove an Adware from the Internet Explorer

Internet Explorer Not Responding

Remove Adware From Browser

When IE browser has an adware or an add-on that infects it with a malware, you may come across pop-up advertisements from time to time or a web page redirection. An adware is a “Potentially Unwanted Program” that needs to be removed in order to safeguard the browsing experience in Internet Explorer. Before you proceed with the troubleshooting steps to remove a PUP in the browser as explained below, it is advisable to restore Windows computer using the backup created.

  • Open IE browser and click the Settings icon denoted turning gears to the upper right and navigate to Tools > Manage Add-Ons. It will launch a window that contains all the browser extensions installed on Internet Explorer.
  • To the left of Manage Add-Ons window, choose the Toolbars and Extensions Then, select the suspected adware program installed in the browser and click Disable.
  • Choose Search Providers option to the left of the window, click on any search engine to the right, and then use the Set as Default option or use a search engine of your liking.
  • After that, choose the adware related to that particular search engine, which you prefer to surf the web and choose Remove.
  • Chrome Constantly Crashing

    Common Browser Issues

    Then, navigate to Tools and choose Internet Options. Below General tab, change the Home Page to a website URL that you prefer browsing in. Enter the home page of the search engine to set it as the Home page of Internet Explorer instead of an adware URL. Click on OK after that in order to apply the changes being made in Internet Options

  • Once you confirm changes to IE, the window will close so you need to reopen it. In the new dialog box of Internet Options, select Advanced tab, and click on the Reset Under the heading Reset Internet Explorer Settings, select Delete Personal Settings, and click Reset.
  • Once settings are reset in Internet Explorer, you will get a dialog box that confirms the same. Click on Close in that dialog box, and OK to confirm changes being made to IE settings.

Now close and open the browser and see to it if the home page is opening instead of an adware page and that if you can browse the web in Internet Explorer without having to encounter a redirection in new tabs as well.

Google to Block Software Code Injection into Chrome

Chrome Keeps Crashing Windows 10

Block Software Code Injection

When running any version of Windows, chances are you are also running a program. This can be anything from accessibility to antivirus software, which can normally have the ability to inject code into your Google Chrome web browser. This is one of the reasons why Chrome keeps crashing Windows 10.

Google, the makers of Chrome, have had just about enough. While code injection has been a problem for a long time, the company has only just announced a solution for it. They have said that beginning July 2018, the web browser, or its updated version at least, will be blocking third-party software from inserting code into it. The version that will start doing this is Chrome 68. The current latest version of Chrome is 64.0.3282.186.

Google says that users with code injecting software (around two-thirds of Chrome users) on their PCs have 15 percent more chance of having their Chrome browser crash. The company will be using the block to force developers to come out with Chrome extensions and use Native Messaging instead of dubious software. The good side of this is that it ensures fewer crashes. The bad side is that browser-program integration will suffer.

There will be three steps to the change mentioned above. The first will be in April 2018, where Chrome 66 will start showing warnings to users after a crash. This will be to alert users that a program is trying to insert code into the browser. After this, the message will ask them to either perform an update or remove the problematic program.

Chrome 68

Common Browser Issues

After that, in July 2018, Chrome 68 will prevent third party software from injecting code into Chrome processes. If doing this stands in the way of the browser launching, then it will restart, and this time, allow the injection. Meanwhile, a warning will also be shown, saying that the user needs to get rid of the offending software. This many mean that either the program will have to be closed, or failing that, uninstalled from the system.

In January 2019, Chrome 72 will come out, and this version will always just block any injection of code. No questions will be asked, nor warnings shown.

There are some exceptions to this, however. Some code from companies like Microsoft will not be affected, and neither will accessibility software, or Input Method Editor (IME). Despite this, it is best that developers move forward and adopt Chrome extension programming and Native Messaging.

How to Speed Up the Downloading Speed of your Google Chrome Browser

Chrome Constantly Crashing

Speed Up Downloading Speed

There is no denying the fact that most businesses rely heavily on the internet to meet their monthly goals and daily targets. So, you will need a fast and reliable internet connection to make sure that your business operations are running smoothly. In addition to that, you should also ensure that your employees are not dealing with Chrome constantly crashing, or any other browser issues, as these may affect their productivity.

Several computer users who use Google Chrome for work-related tasks often complain that the download speed of their browser is too low. If you are experiencing this issue or any other Google Chrome issue on your PC or laptop, then the first and most important thing you should do is check whether or not you are using an outdated version of the browser.

Google Chrome Keeps Freezing

Clear Browsing Data

If you are using an outdated version of Google Chrome, then upgrade it to the latest available version before performing any troubleshooting steps, because that might help you to fix the issue. However, if you identify that the issue is not fixed even after you have upgraded your browser to the latest available update, then below are a few simple set of steps that will help you to speed up the downloads on Google Chrome.

  • Open the Google Chrome browser on your computer, and then click the Chrome menu on the toolbar.
  • You will now need to click Settings, and then select Show Advanced Settings.
  • Scroll down until you find a box labeled as Predict network actions to improve page load performance, and then click on this.
  • You will finally need to open the Google Chrome menu once again and select Clear browsing data under Tools. Make sure to tick the Empty the cache box, and the Delete cookies and other site and plug-in data Now, go to the drop-down menu and select The beginning of time from the list of options, and simply click on Clear browsing data before exiting Chrome.

If you have no clear idea on how to perform the above-mentioned set of steps, it is best to get in touch with an experienced browser support technician. They can help you to fix Google Chrome keeps freezing errors and other browser issues, with the utmost ease.

Troubleshooting Steps for a Webpage Loading Error on Chrome

Google Chrome Keeps Freezing

Webpage Loading Error

Reloading Google Chrome browser can possibly clear an error such as Aw, Snap! which may denote the browser fail to open a web page or is loading up slowly. If that is the reasons for the error to occur on Chrome, click the Reload button to the upper left corner. If that fails to load the website, follow the below troubleshooting steps for the Aw, Snap! error.

First, open the same Chrome tab on Incognito mode by pressing Ctrl, Shift, and N keys simultaneously. If the error is not shown on the Incognito tab, it is likely something is wrong with the add-ons installed in Chrome. You will have to try disabling browser extensions in order to surf the website in a standard Chrome tab.

For that, enter chrome://extensions on the address bar and deselect Enabled extensions from the list of installed add-ons in Chrome browser. After that, open the website showing the Aw, Snap! error to see if it is loading properly. If so, click on the icon next to an extension denoted by a delete box to remove it from Chrome.

Chrome Constantly Crashing

Common Browser Issues

If that fails to troubleshoot the error, try clearing browsing data. If Chrome cache stores plenty of browsing data, it might affect the web page loading time. Clear Browsing Data to retry loading the web page with Aw, Snap! error. For that, key in chrome://settings/clearBrowserData on the address bar at the top and press Enter. In the next dialog-box that pops up in Chrome settings, choose All Time, select all the options including Browsing History and then click Clear Data next to Cancel.

Additional Troubleshooting Steps

It is likely something is wrong with Chrome despite trying all the aforementioned methods to clear it. If the error persists, try uninstalling and reinstalling the latest version Chrome. Further, it is also likely a hardware issue is slowing up the browser. You can run a Windows Memory Diagnostic to verify the hardware status of the PC. For that, press Win key and R key simultaneously, enter mdsched.exe in the dialog box, and press OK. Under Windows Memory Diagnostic pop-up, choose Restart Now and Check for Problems (Recommended). Wait for the memory diagnostic to complete once the system reboots.

How to Fix Online Game or Webcast Not Loading on Google Chrome Error

Chrome Keeps Crashing Windows 10

Common Browser Issues

If a webcast or an online game on a social media handle is not loading on the Chrome browser, and shows a gray screen instead of the content, try the below steps to fix crashes or freezes. Follow each troubleshooting steps in the same order as mentioned, reload the Chrome tab to see if it works, and proceed to the next step only if required.

Enable Flash on the Website

Check to see if a Chrome tab shows Click to Enable Adobe Flash Player or a message to download Flash. If you see either message, it indicates a website requires permission to load content through the Flash plug-in installed in Chrome. Yet note that Google Chrome recommends enabling the plug-in only for trustable websites.

In the Chrome tab with the freezing problem, click on the button denoted by a green lock icon next to secure, or click on the info button denoted by an exclamation mark if that shows to the left of the address URL. Once you click either button, click the arrows to the right side of Flash. If it is set to Use Global Default (Ask), click on Always Allow on This Site instead.

Enable JavaScript

Certain types of online media run on JavaScript. To enable that, click on the three horizontal lines or vertical dots to the upper right corner, and navigate to Settings > Advanced. Under the heading titled Privacy and Security, select Content Settings. Then, click on JavaScript and switch Blocked to Allowed (Recommended).

Remove Extensions or Clear Browsing Data

Chrome Constantly Crashing

Clear Browsing Data

A video or an online game loading issue may occur on Chrome due to saved information in browser cache, add-ons, or plug-ins. In order to identify and remove the plug-in, open an Incognito tab on Chrome by pressing Ctrl, Shift and N keys. Copy paste the URL that failed to load in normal Chrome tab and paste it on Incognito tab.

After that, click on the three-dot menu and navigate to More Tools > Extensions. Deselect Enabled next to each add-on. Now reload the Incognito tab with the game or video. If the content loads up on Chrome, try disabling each add-on the same way or Remove the extension causing the problem.

If even that fails to troubleshoot, try clearing Chrome browsing data. Note that this will remove cookies, saved passwords, and so forth.

How to Troubleshoot Internet Explorer Crashes

Internet Explorer Not Responding

Troubleshoot Internet Explorer

Internet Explorer freezes or crashes may occur due to the bugs in installed toolbars or extensions in the browser or other reasons like malware in Windows. In order to check if extensions cause unresponsive tabs in IE browser, you need to run it without add-ons. For that, click Start, type Internet Explorer (No Add-Ons) in the search box and open that one.

Ignore the prompt that says some “web pages might not be displayed correctly,” since it disables toolbars or ActiveX controls. Click the Home button on Internet Explorer running without add-ons and open the same site you had encountered a freeze earlier. If no crash occurs, the problem is likely with any of the extensions in Internet Explorer.

To disable browser extensions, click on the Settings menu denoted by a gear icon to the top right of Internet Explorer and choose Manage Add-ons. In the next window, click on an add-on under Toolbars and Extensions heading and select Disable all add-ons first. Later you can enable extensions one by one and disable the one that is probably causing the browser freeze.

Google Chrome Keeps Freezing

Reset Internet Explorer Settings

If that fails to resolve it, reset Settings of Internet Explorer to default state. For that, click the gear icon and choose Internet options from the contextual menu. Under Internet Options that pop up, choose Advanced tab to the right and click on the Reset button under Reset Internet Explorer Settings. You will have to confirm Reset in the next dialog box and even Delete Personal Settings, although it is not necessary to fix browser crashes. After resetting the settings, restart Internet Explorer in order for the changes to take effect.

Internet Explorer 9 and subsequent versions rely on the graphics hardware integrated in Windows PC in order to accelerate rendering of web pages. Enabling graphics hardware acceleration in IE may cause issues with certain graphics hardware and its associated drivers. To disable that, select Use Software Rendering Instead of GPU Rendering under Accelerated Graphics heading in the Advanced tab. After changing the setting in Internet Options, reboot the browser.

GPU rendering accelerates web page loading speed, especially graphics-heavy web content. However, if freezes persist in Internet Explorer despite enabling software rendering, it is better to disable that and try installing latest graphics drivers. Apart from that, install Windows Update to fix freezes of the default browser or scan for malware and remove if it exists in the OS.

Troubleshooting Some Common Issues in IE11

Internet Explorer Not Responding

IE Crashes Often

Organizations all over the world use Internet Explorer 11 on their computer systems to work with. Sometimes, Internet Explorer not responding can be a problem that comes up, as well as several other issues. Following is a look at these common problems, and tips on how to solve them.

IE is in an Unusable State

If you have IE11 getting into an unusable state on an employee’s computer, it is probably a good option to use the RIES option. RIES stands for Reset Internet Explorer Settings, where the settings are reverted to default for many of the browser features. Many of the things remain the same however, such as:

  • Favorites list, Web slices, and RSS feeds.

  • Proxy settings

  • Administrative Template Group Policy settings

RIES does turn off any custom toolbars, browser extensions, and customizations installed with the browser. If you want to turn them on again, you can do so from the Manage Add-Ons dialog box.

IE Crashes Often or Seems Slow

If the CPU usage seems to be higher than normal, or the browser is crashing or slowing down, check the browser add-ons and video card. Normally, IE11 uses the GPU rendering mode, which is not supported by some outdated video cards. In that case, you will have to select the Software Rendering mode instead.

Checking for Software Rendering Mode

  • Open IE and go to the Tools section. Choose Internet Options.

  • IE Crashes Often

    Check Browser Add-Ons

    Open the Advanced tab and then move on to the Accelerated Graphics section. Here, choose the Use Software Rendering Instead of GPU Rendering box. This will turn on the Software Rendering mode. If the option is grayed out, then you know that the current video card or video driver does not support GPU hardware acceleration.

Check the Browser Add-Ons

  • Open IE in No Add-Ons Mode, from the Run command. This can be done by entering iexplore.exe –extoff into the Run command box and hitting Enter.

  • See if IE is still crashing now and then. If not, go to the Tools menu and select Manage Add-Ons.

  • Choose Toolbars and Extensions, and then select and disable each one.

  • Restart the browser, and turn on each of the toolbars one by one. If IE crashes after you enable of the toolbars, which is the one you should leave disabled. There may be more than one add-on causing the crashes, so do not stop once you find a problematic add-on.

How to Troubleshoot SSL Connection Error on Google Chrome

Google Chrome keeps freezing

SSL Connection Error

When users attempt to connect to a site on Google Chrome, they tend to receive an error message that states, “This site can’t provide a secure connection”. This error occurs on Chrome due to a server problem, or due to the unavailability of a certificate that is used to authenticate clients. Besides the missing authentication certificate, and notwithstanding a server problem, there are other causes too for the SSL connection error. Nonetheless, resolving it on Chrome browser can be done easily following the troubleshooting steps given below.

Disable the QUIC Protocol

To disable this experimental protocol, key in chrome://flags/#enable-quic on the address bar of the browser and press the Enter key. In the subsequent menu that pops up, click on Default under the respective protocol’s heading and choose Disabled in the drop-down list. Then, restart Chrome. You should be able to surf the web on the browser without having to encounter the SSL error going forward. If not, go to the next troubleshooting step.

Set the Right Date and Time

Chrome constantly crashing

Common Browser Issues

Wrong date and time set on Windows PC may also cause the connection error on Chrome. Hence, you should double check to ensure that both are correct. If you are using Windows 10 PC, search for Date & Time in the search box when on the desktop screen and click on the respective setting to change both. In order to change date and time on Windows 10, click Time Zone, configure both correctly, and click OK to confirm new settings.

Clear SSL State

Sometimes, the SSL state in Internet Properties may lead to a connection block on Chrome. To clear the SSL state on Windows 7, launch Control Panel, click on Network and Internet, and choose Network and Sharing Center. Then, click on Internet Options to the bottom left side of the screen, choose Content tab in the Internet Properties dialog box, select Clear SSL State, and click OK to confirm the same.

Make Exemptions in the Antivirus

Sometimes, an antivirus in Windows PC may cause conflicts between the software and the browser encrypted data. Hence, you should make an exemption to the scan SSL protocol in the settings of the antivirus. If this helps to troubleshoot the error on Chrome, update the browser, the virus removal software, and the OS. After that, clear the browser data and enable the SSL protocol scanning feature again to see if it works.

How to Fix DNS Error or Host Error on Google Chrome

Chrome Keeps Crashing Windows 10

Using Elevated Command Prompt

The Domain Name System or DNS stores the IP addresses of the websites you access on Google Chrome. Clearing the DNS cache of Chrome browser can troubleshoot host connection errors that pop up while surfing the web on Windows PC. Such Google Chrome errors may include ERR_TIMED_OUT or errors of similar kind.

The objective of DNS is to enable the PC to access the Internet Protocol addresses of the websites, especially when IP’s servers change. If you come across a host error or DNS error while browsing on Google Chrome, it necessitates clearing the DNS cache to resolve the error. There are two ways to clear it, one through Google Chrome settings and another using the Command Prompt on Windows PC.

Chrome Settings Method

This will remove the database of IP addresses that are stored on the computer.

  • Launch Google Chrome, key in chrome://net-internals/#dns in the search box, and Enter.
  • Click on an icon denoted by a drop down arrow to the upper-right
  • Click Clear Cache option from the drop-down list and click Flush Sockets.
  • Restart Chrome after that to see if it resolves the host error on the browser.

Using Elevated Command Prompt

Chrome Constantly Crashing

Chrome Settings Method

If you are on Windows 7 PC, click Start and enter cmd in the search bar. Then, right-click on the icon of Command Prompt and choose Run as Administrator. Once command prompt with administrator privileges reveals itself on the PC, enter ipconfig /flushdns in the dialog box and press Enter. If you typed the command promptly, you might see Successfully Flushed the DNS Resolver Cache message under Windows IP Configuration.

In order to confirm the same, type ipconfig/displaydns command and press Enter. Make sure the message displayed on command prompt now reads Could Not Display the DNS Resolver Cache, which indicates that there is nothing left in the DNS cache of Chrome and that the first flush was indeed successful.

Further, with Chrome open, use Alt and Tab keys to switch windows back to Command Prompt and enter ipconfig/displaydns once again. You will see a list of the IP address stored in the new cache of DNS. Now, you can exit the Command Prompt window and surf the web on Chrome without running the risk of encountering the host error.