Mozilla Firefox verifies the certificates of websites that support secure browsing. If Firefox cannot validate the security certificate of multiple sites, you might run into an error page that denotes the issuer of the certificate is unknown to Firefox. Consequently, your connection to the website is not secure. If the error pops up on multiple legitimate websites that allow financial transactions, refer to the first two steps below. If it is specific to a particular website, read on for troubleshooting steps for SSL errors.
If you come across such errors, it is also likely an antivirus suite’s scanning secured connections feature has replaced the legit site’s certificate with its own. If that is the case, you should disable the antivirus software’s feature from its settings.
Malicious software can not only cause Firefox freezes every few seconds but also the SEC_ERROR_UNKNOWN_ISSUER error. In fact, some malware types intercept secured web traffic on a browser and cause the said error message to appear on multiple sites. To clear the browsing inconvenience, scan for and remove malware on the computer.
This step is applicable if the error pops up while browsing on Firefox over a public network. If the description of the error suggests that an intermediate certificate is not found, enter its hostname into an online service that tests SSL web server’s legitimacy. If the third-party SSL testing page returns Chain issues: Incomplete, a legit intermediate certificate is certainly missing. If that is the case, inform the website about the missing certificate. To get the description, click on Advanced button on the web page that states the connection is not secure.
If the description suggests that the certificate missing issue on a website accessed over a private network is due to the fact that it is self-signed, bypass the error with the below steps. This can be done provided the intranet website allows adding an exception for visiting the site, despite the certificate not trusted by default by Firefox.
If you still come across Firefox freezes every few seconds issues or any other SSL errors, contact a browser support team to fix the problem.
Script errors interrupt web pages from loading up properly on Internet Explorer. In case it appears on more than two pages while surfing the web, follow the below troubleshooting steps for the script error. After you try each of the troubleshooting steps mentioned here, open the web page in which you have come across the error previously. In case the web page does not load up properly on IE browser, get in touch with a browser support team for help.
Follow the below steps to ensure Active scripting, Java, and ActiveX are not disabled. If any of these features are blocked on Windows, it might prevent web pages from loading up on IE. To avoid that, you have to reset the security settings following the below steps.
The temporary internet files folder has the cached web pages and other content to load a website quickly on Internet Explorer the next time you open the same page. However, if too much temp files get stored on the folder, it may cause some display issues while opening web pages on IE. Hence, you must regularly clear the temporary internet files.
Usually, this advanced step will fix even Internet Explorer not responding issues. If your graphics card supports the hardware acceleration, change the feature to software rendering on Windows 7 to resolve the script errors as well. For that, follow the below steps.
If you still come across web page not loading issues, script errors, or Internet Explorer not responding errors going forward, contact browser service professionals to get tips to prevent it altogether.
While surfing the web, people come across the frustrating Internet Explorer not responding error message; the same goes if IE cannot display a web page popups. These two are the most commonly encountered errors in the default browser of Windows. Some of the troubleshooting steps mentioned below are more or less the same as for Internet Explorer not responding issues, which is especially the case with disabling the browser add-ons.
This works if the web page failing to load fully has to do with the add-ons installed in IE browser. To detect that and disable add-ons, follow the below steps.
If that fails to resolve the “web page cannot be displayed” error, see to it if your internet connection is working fine.
Check the modem, wireless, router, and other settings to ensure that they are working. If such settings are ok, double-check the PC’s IP address following the below steps.
If that is not the starting letters of IP address shown, see to it if the browser is configured to Work Offline mode.
In case you come across Internet Explorer cannot display the web page error in future, get in touch with browser tech support for a timely response.
Users of Google Chrome often encounter an error message saying, “Waiting for Proxy”, especially while trying to open a website. Much like Chrome constantly crashing, even taking too much time for a web page to load up fully can cause much annoyance to those surfing the web. However, there are several steps to resolve the error on Chrome. Prior to proceeding with the below steps for that, ensure that the website or web page you are trying to open is not appearing fully only in Chrome.
If the website or page loads fully in other browsers, launch the Chrome tab in Incognito mode by pressing and holding down Ctrl, Shift, and N keys. If the website returns with 404 Not Found error message on incognito window, you will have to clear browsing data of Google Chrome. For that, press and hold down Ctrl, Shift, and Delete keys on an active Chrome tab, and choose Clear Data from the window that pops up. Note that this step might also fix Chrome constantly crashing issues.
It is also seen that “Waiting for Proxy” error occurs because of IP preference change from IPv4 to the other configuration. In case your system has configured IPv6 address, it will first try that, even though if it is assigned automatically without a proper gateway. Once this particular connection gets timed out, the system will try to establish the connection with IPv4 instead, and the web page will load without any glitches. So if clearing the browsing data fails to resolve the “Waiting for Proxy” error on Chrome, follow the below steps to fix it.
This should fix the “Waiting for Proxy” error on Chrome. However, if you are still facing the issue, or need help with Chrome constantly crashing problem, get in touch with a browser support technician for advanced troubleshooting.