Category Archive Browser Errors

Methods to Fix Error 0xc00000a5 and Error 138 in Chrome

Google Chrome Keeps Freezing

Common Browser Issues

Chrome is a fantastically fast browser that lets you enjoy the best that modern web browsing has to offer. However, it does serve up a few kinks every now and then. There are many ways to get around most of these, such as when Google Chrome keeps freezing, while others are hard to deal with. Following is a look at two of the most annoying errors you can encounter while using Chrome, as well as methods to solve each.

Error 0xc00000a5

This error in Windows 8 can come up while you are installing Chrome for the first time, or launching it. It leaves the browser unable to open new pages, and is accompanied by one or more of the following symptoms.

  • An error message comes up and then Chrome crashes.
  • Your PC crashes frequently.
  • Chrome does not initialize.
  • The PC becomes sluggish, Google Chrome keeps freezing, and responses to mouse and keyboard inputs slow down drastically.
  • Windows freezes for a few seconds, and then keeps repeating this.

Causes of Error 0xc00000a5

  • A different application having deleted Chrome files, whether maliciously or mistakenly.
  • Malware having corrupted some of the files Chrome needs to run properly.
  • Google Chrome not having been installed properly or completely.
  • A corrupted registry entry having resulted from a recent change made to the software.

Resolution Method 1: Add No Sandbox Flag

  • Right click on the shortcut for Chrome.
  • Select Properties.
  • Go the bottom of the Target box, and add –no-sandbox at the end of the text that is already there.

Google Chrome Properties

  • Hit Apply, followed by OK.

Resolution Method 2: Reinstall Google Chrome

  • Press Windows key and X simultaneously, and then choose Programs and Features. Alternatively, click on Start > Control Panel > Programs and go to Programs and Features.
  • Choose Google Chrome and hit Uninstall.

Uninstall Google Chrome

  • Follow the instructions shown on the screen to conclude full removal of the software, and reboot if asked to.
  • Go online and download the latest version of Chrome. You will need to use Internet Explorer for that, but luckily, this will be a one-time thing.
  • Run the installer file and follow the instructions you see on the screen.

Resolution Method 3: Disable Compatibility Mode

  • Right click on the shortcut for Chrome.
  • Select Properties.
  • Go to the Compatibility
  • See if the Compatibility mode option is active. If yes, disable it.

Disable Compatibility Mode

Error 138

This error in Windows 7is a networking issue that is actually worse than when Google Chrome keeps freezing mid-work. For starters, it renders the browser unable to get on the internet, and displays the following message: Error code: Error 138 (net::ERR_NETWORK _ACCESS_DENIED): Unable to access the network.

The first thing to do is check that your internet connection setup is still solid. To that end, examine the Ethernet cable connection or the wireless connection status. After making sure the connection is fine, and getting the error message once again despite this, use the following method to troubleshoot.

  • Click Start, and then type in Windows Firewall and hit Enter. Choose Allow a program through Windows Firewall.

System Security

  • When that opens, choose the Allow another program
  • This will bring up a window with a list containing the names of all currently installed programs on the PC. Go to Google Chrome and choose Add.

Windows Firewall Properties

  • After choosing Add, return to the last screen and hit OK.
  • You may be asked to restart the PC at this point to allow the changes you have made to take full effect. Barring any ongoing virus scans or update downloads, you should restart the PC right away to make sure you can get the issue sorted as soon as possible.

Sometimes, it is a third party antivirus that is blocking Google Chrome from connecting to the internet, so check if your resident antivirus software has a list of blacklisted programs, and whether Chrome is on it. If yes, remove the entry by providing confirmation of administrator privileges.

These are some of the ways in which you can resolve Error 0xc00000a5 and Error 138 in Windows 8 and Windows 7 respectively. Make sure to create a restore point before taking these steps, and if you encounter an unexpected issue while carrying out the troubleshooting steps, feel free to call us on 844-202-8213 for immediate assistance. Our team of certified experts will get on the problem right away and fix it in minimal time, ensuring you can get back to whatever you were trying to do when the annoying error first showed up.

Steps to Remove “Installed by Enterprise Policy” Extensions

Chrome Constantly Crashing

Common Browser Issues

You have probably had to put up with a few issues since you first started using Google Chrome. While it is the fastest browser out there, Chrome also drags in problems that you would rather not have to deal with, especially when you are trying to get serious work done. For instance, Chrome constantly crashing can prevent you from something as simple as checking your mail.

Google Chrome sometimes takes on extensions without your permission that you cannot uninstall later, and some of these persistent troublemakers are marked as “Installed by Enterprise Policy”. Yet these are often adware or other pop-up programs that somehow crept in and set up shop next to legitimate extensions. Most of the time, they are part of a bundle when you install recently downloaded software. The only reason they get past you is that you do not pay attention to the installation prompts. This makes the use of the Custom Installation option a logical move whenever you are setting up a new program in your PC. Not only does it stop unauthorized changes to your web browsers, it also prevents the installation of extensions that could potentially be adware. These are just as bad as, say, Chrome constantly crashing.

The following steps will let you remove any extension that is marked as Installed by enterprise policy.

  • Hit the three-dot icon at the top right of Chrome to bring up the main menu, and then choose More Tools and Extensions.

Google Chrome Extensions

  • This will bring up Extensions tab, where you will see that everything marked as Installed by Enterprise Policy is also grayed out. If Chrome crashes, run it again.

Check if you installed any new software recently, and remove those by heading to Add/Remove Programs and selecting Uninstall. Sometimes this removes the extension as well. Following are the steps you should take based on your OS version.

For Windows 8 and Windows 10

Right click on the left end of the taskbar, and when the Quick Access Menu comes up, choose Control Panel. From the window that appears, select Uninstall a Program. You can sort the programs based on installation date and remove the ones that are most recent. Select these entries individually and hit Uninstall.

Programs And Features

For Windows 7

Hit Start and select Control Panel. From the window that appears, select Uninstall a Program. Seek out any recently added software by sorting based on installation date, and remove them individually.

For Windows XP

Hit Start and then select Settings and Control Panel. Find Add or Remove Programs and click on it. Click on Programs and Features and from the list that comes up, identify and select the recently installed programs, then hit Remove.

Control Panel

After the unwanted software has been removed, bring your browser window back up and check the extensions. If the Installed by Enterprise Policy extension still has not gone away, continue with the following steps.

  • Note down the ID of the Installed by Enterprise Policy This will be needed later on in the removal process so that you do not delete extension that you actually need. For this, hit the three-dot icon at the top right of Chrome to bring up the main menu, and then choose More Tools and Extensions. Select the Developer Mode option.
  • Right click the Chrome icon in the taskbar and choose Close Window.
  • Based on OS version, do the following to bring up the registry editor. In Windows XP, hit Start and then Run. Type regedit in the opened window and hit Enter. In Windows 7, hit the Windows logo and search for regedit, and then hit Enter. In Windows 10, hit the Windows logo and type in regedit, and then choose the first match shown in the results.
  • After the Windows Registry Editor opens, click Edit and then choose Find…Registry Editor
  • Paste the ID you copied from the problematic extensions and hit the Find next

Problematic Extensions ID

  • Select and delete the registry key that matches the data value of the ID.

Delete Registry Key

  • Confirm deletion by hitting Yes when you see a message asking for it.
  • After the registry entry has been removed, delete the associated files as well. Head to My Computer, and go to C:\Users\YOUR USER NAME\AppData\Local\Google\Chrome\User Data\Default\Extensions. Delete the directory that matches the copied ID, and make sure to press down on the Shift key while you do this.
  • Bring up the AppData directory by typing USERPROFILE% (Windows XP) or %localappdata% in the Run box and hitting Enter. Head to C:\Windows\System32\GroupPolicy\Machine and delete the pol file.
  • When done, launch Chrome and see if the extension is still there.

If the above steps do not suffice to completely remove the Installed by Enterprise Policy extension, or if you are struggling with Chrome constantly crashing, get in touch with our tech support experts on 844-202-8213. Our certified professionals know their way around most browser problems, and will help to resolve your issue in minimal time.

How to Troubleshoot Internal Server Error Using Chrome as an Example

Internet Explorer Not Responding

Common Browser Issues

When trying to open a website on Google Chrome sometimes an error page lands up denoting that something may have gone wrong on the web server, not the browser. According to the website you are visiting, this error may be shown as 500 Internal Server Error or something else. Since this error is website-generated, one could come across it on any browser or OS, including Google Chrome.

Contact the Website Owner if Needed

In most cases, you will have to report the issue to the site administrators if you already have their contact details. Even though the error is caused by, perhaps, the programming of the site, the below troubleshooting steps may help, so try them one by one. Even when the temporary issue Internet Explorer not responding pops up on Windows PC, you can fix it by force quitting the browser on Task Manager or by updating it to the latest version. So, Chrome users should clear the possible causes for the server error on their end as well.

Other Things to Try to Fix the Internal Server Error

  • Reload the problem webpage by pressing F5 on the keyboard.
  • Clear the browser cache. In case you are using Google Chrome, press Ctrl, Shift, and Delete keys to open Clear browsing data In that, select the Cached Images and Files checkbox and click Clear data button to confirm cache deletion. Exit all Chrome tabs and reopen it to see if the website is working. If not, move on to the next step.

Chrome Browsing Data

  • Delete the browser cookies. To do that on Google Chrome, type chrome://settings/ on the address bar of the browser and hit Enter. Then, under Privacy and Security heading, click Content settings, select See All Cookies and Site Data, and click Remove All Then, restart the browser to see if you can access the site.

Chrome Settings

Clear Cookies


These steps should fix the issue you were facing, if it is not on the programming site, of course. In case you come across Internet Explorer not responding or any other browser issues, contact our technical support team on the toll-free number to get a timely response.

How to Fix Google Chrome Keeps Freezing Windows 10 Error

Google Chrome Keeps Freezing Windows 10

Common Browser Issues

A number of computer users who recently upgraded the operating system on their PC or laptop to Windows 10 reported that they have been experiencing frequent Chrome crashes on their computer. If you are encountering such issues and if you do not know how to solve them, it would be best to get in touch with an expert browser support technician before trying anything out.

Google Chrome keeps freezing Windows 10 error is one of the most irritating and common Chrome errors that affects users on a regular basis. In most cases, using an outdated version of Google Chrome is the major reason for this error. So, you will need to initially check whether you have updated the Google Chrome browser on your device to the latest available version. If not, updating the browser might help you to resolve the Google Chrome keeps freezing Windows 10 error.

However, if you are already using an updated version of Google Chrome, but still experiencing frequent Chrome crashes and other issues, then try to fix the issue following the below troubleshooting steps. Note that it is always better to rely on professional tech support team if you are not familiar with computer problem troubleshooting.

Disable Problematic Extensions

  • Open Google Chrome on your computer or laptop.
  • Type in chrome://extensions in the address bar and hit the Enter
  • You will now be able to see all the extensions that you have installed on your browser.
  • Disable all the extensions in Google Chrome and see if the issue is solved. If everything works fine, then it means that one of the extensions that you have installed on your browser is the root cause of the error.

Google Chrome Extensions

  • In such cases, you will now need to enable the extensions one by one to figure out which one of them is causing the error. Once you identify the problematic Chrome extension, uninstall it from the browser.

If you are still unable to fix the Google Chrome keeps freezing Windows 10 error, get in touch with our expert browser support technicians for further assistance.

Disabling Notifications from Websites in Chrome

Does Chrome Keeps Crashing

Common Browser Issues

Some time back, most of Chrome’s problems boiled down to a single question: “Why does Chrome keeps crashing?” This issue has been resolved with new, better-built versions of the famous software, but Google Chrome still serves up problems. One example is when it launches annoying and invasive notifications from random sites.

These come up in a corner of the screen accompanied by alert noises, and can start getting on your nerves within the first week. The setting is made when you visit a new website and a prompt window asks permission to start giving you updates. If you are really busy, you may click OK, but for a lot of people, that is the wrong move. Controlling these pop ups afterwards is not something the average user is familiar with.

Shut Down All Notifications

  • Notification controls are different for each system. On Windows or Mac, launch Chrome and click on the menu. This will be on the upper right, with a three-line symbol. From there, choose Settings, and then Show advanced settings when you see it. For Chromebook users, there is no need to open the browser. Just head to the status area in the OS, the one where the account icon is. From there, hit the Settings icon, and then Show advanced settings.
  • Under advanced settings, go to the section labeled Privacy, and select Content settings.
  • A new window will come up. Scroll down until you find the option that says Notifications. Here you will see three choices to pick from. Choose the one that says Do not allow any site to show notifications; this will permanently turn off the notification setting for all sites.

Google Chrome Settings

You may also want to disable Google Now as an extra step. This is the service, which can turn out to be a disturbance.

  • In Chromebook, go to the Notifications Center and hit the cog shaped icon. Deselect the programs you do not want to hear from anymore, including Google Now.
  • Type chrome://flags in the URL bar of the browser and disable notifications such as Experimental UI for Notifications and Rich Notifications. If these are shown as enabled, switch them to the Disabled

Google Chrome Flags

The matter of notification bombardments is as relevant these days as the question “Why does Chrome keeps crashing?” once was. The above steps should be enough to solve the problem you have encountered. If not, get in touch with our expert browser support team over the toll free number for advanced troubleshooting or start a live chat session now!

Steps to Resume a Broken Download in Chrome

Why Does Chrome Keeps Crashing

Common Browser Issues

Many things can lead to a low internet connection, such as bad service, weak Wi-Fi, or unstable 4G connections. Browsing the internet on one of these using Chrome can be a headache, but that is not as bad as having your downloads stop before they complete. It is even worse than that time you had to Google “Why does Chrome keeps crashing?”, and hits a lot harder when the file you are trying to download is huge. It is possible to resume the process, but each time you do that, the download starts from scratch.

Now for some good news: you can restart downloads from the exact place you left off. Some other browsers already let you do this, but with Chrome, you will need to use a workaround. Whatever fragment you have downloaded will be used as the starting point for the download.

  • First off, do not exit Chrome, or the partial download you have will get deleted.
  • Search for and download Wget or something similar. Such applications are intended to help with exactly what you are trying to accomplish. Let us take Wget for instance here.
  • Before installing the program, change the destination folder to something other than Program Files. This is because you will be moving files to the installation folder later.
  • Locate the partial download from where it has been saved, and copy it.
  • Go to the Wget folder and navigate to the Bin Inside, paste the file you have copied.
  • Rename the partially downloaded Remove the crdownload part of its name, and hit Yes to confirm.
  • Hold down the Shift key and click on the blank space inside the window where the partial download has been pasted. Select Open command window here.
  • Download In Chrome

    Fix Chrome Issues

    Go to the browser window, type chrome:\\downloads in the URL bar, and hit Enter. Find the download, right click it, and choose Copy Link Address.

  • This will bring up a command window. Here, type wget -c, and paste the link that you just copied from the download section in Chrome. Hit Enter to get the download started.
  • You will see the percentage progress of the download in this window. When it hits 100%, the file has been completely downloaded.

This was a look at how to resume a download in Chrome from where you left off. Having to Google “Why does Chrome keeps crashing?” can be annoying, but nowhere near as much as a continuously resuming downloads that drop off.

How to Troubleshoot Missing Certificate While Browsing on Firefox

Firefox Freezes Every Few Seconds

Troubleshoot Firefox Error

Mozilla Firefox verifies the certificates of websites that support secure browsing. If Firefox cannot validate the security certificate of multiple sites, you might run into an error page that denotes the issuer of the certificate is unknown to Firefox. Consequently, your connection to the website is not secure. If the error pops up on multiple legitimate websites that allow financial transactions, refer to the first two steps below. If it is specific to a particular website, read on for troubleshooting steps for SSL errors.

Change Scanning Encrypted Connection Feature in Antivirus Suites

If you come across such errors, it is also likely an antivirus suite’s scanning secured connections feature has replaced the legit site’s certificate with its own. If that is the case, you should disable the antivirus software’s feature from its settings.

Scan for and Remove Existing Malware

Malicious software can not only cause Firefox freezes every few seconds but also the SEC_ERROR_UNKNOWN_ISSUER error. In fact, some malware types intercept secured web traffic on a browser and cause the said error message to appear on multiple sites. To clear the browsing inconvenience, scan for and remove malware on the computer.

Troubleshooting Steps for SSL Error on Specific Sites

Contact the Website Owner if Needed

This step is applicable if the error pops up while browsing on Firefox over a public network. If the description of the error suggests that an intermediate certificate is not found, enter its hostname into an online service that tests SSL web server’s legitimacy. If the third-party SSL testing page returns Chain issues: Incomplete, a legit intermediate certificate is certainly missing. If that is the case, inform the website about the missing certificate. To get the description, click on Advanced button on the web page that states the connection is not secure.

Bypass the Error Page

If the description suggests that the certificate missing issue on a website accessed over a private network is due to the fact that it is self-signed, bypass the error with the below steps. This can be done provided the intranet website allows adding an exception for visiting the site, despite the certificate not trusted by default by Firefox.

  • On the error page, click on the Advanced button and select Add Exception. This will open up a dialog box for adding security exception on Firefox.

Security Exception

  • Click on View to explore the certificate and read its description specific to the site.
  • Confirm Security Exception by clicking on its button if are you are sure to surf the web.

Certificate Confirmation

If you still come across Firefox freezes every few seconds issues or any other SSL errors, contact a browser support team to fix the problem.

How to Troubleshoot a Script Error on Internet Explorer

Internet Explorer Not Responding

Troubleshoot Script Error

Script errors interrupt web pages from loading up properly on Internet Explorer. In case it appears on more than two pages while surfing the web, follow the below troubleshooting steps for the script error. After you try each of the troubleshooting steps mentioned here, open the web page in which you have come across the error previously. In case the web page does not load up properly on IE browser, get in touch with a browser support team for help.

Reset Security Settings of Internet Explorer

Follow the below steps to ensure Active scripting, Java, and ActiveX are not disabled. If any of these features are blocked on Windows, it might prevent web pages from loading up on IE. To avoid that, you have to reset the security settings following the below steps.

  • Click on Tools from the IE toolbar and select Internet Options.

 Internet Options

  • In the dialog box of Internet Options, click on Security
  • Under Enable Protect Mode, click on Default Level.
  • Click on Apply, followed by OK, and close the Internet Options

Remove Temporary Internet Files

fix browser issues

The temporary internet files folder has the cached web pages and other content to load a website quickly on Internet Explorer the next time you open the same page. However, if too much temp files get stored on the folder, it may cause some display issues while opening web pages on IE. Hence, you must regularly clear the temporary internet files.

  • Click on Tools menu, and choose Internet Options.
  • Under the General tab, find the Browsing History section, and click on the Delete button beneath it.

Browsing History

  • In the dialog box that pops up next, put a tick mark next to History, Cookies and website data, and Temporary Internet files and website file.

Delete Website Data

  • Click on the Delete button, and click on Apply, followed by OK in the Internet Options dialog box.

Disable Hardware Acceleration

Usually, this advanced step will fix even Internet Explorer not responding issues. If your graphics card supports the hardware acceleration, change the feature to software rendering on Windows 7 to resolve the script errors as well. For that, follow the below steps.

  • Click on Start button on desktop, key in desk.cpl in the search box, and open it.

Disable Hardware Acceleration

  • In the window that pops up next, click on Advanced settings. This will open the graphics card driver settings panel on your computer.

Advanced Settings

  • Go to the Troubleshoot tab, and set Hardware Acceleration by changing its slider to None.
  • Click on OK twice to confirm the same and exit the settings window.

Troubleshoot Tab

If you still come across web page not loading issues, script errors, or Internet Explorer not responding errors going forward, contact browser service professionals to get tips to prevent it altogether.

fix browser issues

How to Troubleshoot Page Cannot Load Error on Internet Explorer

Internet Explorer Not Responding

Common Browser Issues

While surfing the web, people come across the frustrating Internet Explorer not responding error message; the same goes if IE cannot display a web page popups. These two are the most commonly encountered errors in the default browser of Windows. Some of the troubleshooting steps mentioned below are more or less the same as for Internet Explorer not responding issues, which is especially the case with disabling the browser add-ons.

Disable Add-Ons in Internet Explorer

This works if the web page failing to load fully has to do with the add-ons installed in IE browser. To detect that and disable add-ons, follow the below steps.

  • Click on Start, search for Internet Explorer (No Add-ons) in the search box, and open it.
  • Now, try to open the same website you had encountered the error on Internet Explorer. If it is loading up, then an add-on installed in the browser may be to blame.
  • To disable that, go to Internet Explorer standard mode, click on the Tools menu, and navigate to Internet Options.

Disable Add-Ons

  • Under Programs, click on the Manage add-ons option to open up its dialog box.
  • Click on an add-on in the browser from the list that pops up to the right side, and click on Disable

 Manage Add-Ons

  • Repeat disabling add-ons until you figure out which one is causing the browsing inconvenience on Internet Explorer.

If that fails to resolve the “web page cannot be displayed” error, see to it if your internet connection is working fine.

Double-Check Browser and Internet Settings

Check the modem, wireless, router, and other settings to ensure that they are working. If such settings are ok, double-check the PC’s IP address following the below steps.

  • Press and hold down to Ctrl and R keys to open Run dialog box.
  • In Run, key in cmd and press Enter

Internet Settings

  • In the popup window, type in ipconfig and hit the Enter
  • In case you see the IP address column starting with 169.254, it is likely the issue has got to do with internet connection as it’s a private address of Windows. Contact your Internet Service Provider if that is the case.

IP Configuration

If that is not the starting letters of IP address shown, see to it if the browser is configured to Work Offline mode.

  • Click on the File menu in Internet Explorer and check if the said mode is chosen.
  • If so, deselect the offline option.

In case you come across Internet Explorer cannot display the web page error in future, get in touch with browser tech support for a timely response.

How to Troubleshoot Waiting for Proxy on Google Chrome

Chrome Constantly Crashing

Common Browser Issues

Users of Google Chrome often encounter an error message saying, “Waiting for Proxy”, especially while trying to open a website. Much like Chrome constantly crashing, even taking too much time for a web page to load up fully can cause much annoyance to those surfing the web. However, there are several steps to resolve the error on Chrome. Prior to proceeding with the below steps for that, ensure that the website or web page you are trying to open is not appearing fully only in Chrome.

If the website or page loads fully in other browsers, launch the Chrome tab in Incognito mode by pressing and holding down Ctrl, Shift, and N keys. If the website returns with 404 Not Found error message on incognito window, you will have to clear browsing data of Google Chrome. For that, press and hold down Ctrl, Shift, and Delete keys on an active Chrome tab, and choose Clear Data from the window that pops up. Note that this step might also fix Chrome constantly crashing issues.

It is also seen that “Waiting for Proxy” error occurs because of IP preference change from IPv4 to the other configuration. In case your system has configured IPv6 address, it will first try that, even though if it is assigned automatically without a proper gateway. Once this particular connection gets timed out, the system will try to establish the connection with IPv4 instead, and the web page will load without any glitches. So if clearing the browsing data fails to resolve the “Waiting for Proxy” error on Chrome, follow the below steps to fix it.

  • Click on Start button, and search View Network Connections in the search box.
  • In the Control Panel window that pops up, right-click on LAN connection and choose Properties.
  • Assign a default IPv6 connection that is valid or disable it and choose IPv4.

Chrome Not Responding

  • Now open Chrome, click on the menu button to the upper right, and choose Settings. From the new window, select Advanced and click on Open Proxy Settings under the System This will reveal Internet Properties dialog box.
  • In the Connections tab being revealed already, click on LAN settings, deselect Automatically Detect Settings, and click OK.
  • Confirm the action by clicking Apply and OK in the previous window on Google Chrome.

Troubleshooting Tips


This should fix the “Waiting for Proxy” error on Chrome. However, if you are still facing the issue, or need help with Chrome constantly crashing problem, get in touch with a browser support technician for advanced troubleshooting.

CALL TOLL FREE: 844-202-8213