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Troubleshooting Some Common Issues in IE11

Internet Explorer Not Responding

IE Crashes Often

Organizations all over the world use Internet Explorer 11 on their computer systems to work with. Sometimes, Internet Explorer not responding can be a problem that comes up, as well as several other issues. Following is a look at these common problems, and tips on how to solve them.

IE is in an Unusable State

If you have IE11 getting into an unusable state on an employee’s computer, it is probably a good option to use the RIES option. RIES stands for Reset Internet Explorer Settings, where the settings are reverted to default for many of the browser features. Many of the things remain the same however, such as:

  • Favorites list, Web slices, and RSS feeds.

  • Proxy settings

  • Administrative Template Group Policy settings

RIES does turn off any custom toolbars, browser extensions, and customizations installed with the browser. If you want to turn them on again, you can do so from the Manage Add-Ons dialog box.

IE Crashes Often or Seems Slow

If the CPU usage seems to be higher than normal, or the browser is crashing or slowing down, check the browser add-ons and video card. Normally, IE11 uses the GPU rendering mode, which is not supported by some outdated video cards. In that case, you will have to select the Software Rendering mode instead.

Checking for Software Rendering Mode

  • Open IE and go to the Tools section. Choose Internet Options.

  • IE Crashes Often

    Check Browser Add-Ons

    Open the Advanced tab and then move on to the Accelerated Graphics section. Here, choose the Use Software Rendering Instead of GPU Rendering box. This will turn on the Software Rendering mode. If the option is grayed out, then you know that the current video card or video driver does not support GPU hardware acceleration.

Check the Browser Add-Ons

  • Open IE in No Add-Ons Mode, from the Run command. This can be done by entering iexplore.exe –extoff into the Run command box and hitting Enter.

  • See if IE is still crashing now and then. If not, go to the Tools menu and select Manage Add-Ons.

  • Choose Toolbars and Extensions, and then select and disable each one.

  • Restart the browser, and turn on each of the toolbars one by one. If IE crashes after you enable of the toolbars, which is the one you should leave disabled. There may be more than one add-on causing the crashes, so do not stop once you find a problematic add-on.

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