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How to Troubleshoot the “Aw, Snap!” Error on Google Chrome

Google Chrome Keeps Freezing

Common Browser Issues

It is seen that many people come across “Aw, Snap!” tabs while surfing the web on Google Chrome. Such web pages that fail to load on Google Chrome indicate that the browser ran out of memory while trying to display the page. This is one of the common issues on Google Chrome. Here is how to fix the problem tab or window, and make the web page load on the browser.

Reopen Google Chrome

In case something went wrong on Chrome browser, try closing and reopening it to see if that loads the problem page. To close the browser, click on the three-dot icon on the upper-right corner, and choose the Exit option from the context menu.

Try Opening the Web Page in Incognito

To open the browser on incognito mode, follow the steps mention below.

  • Click on the said three-dot icon and choose New incognito window from the pop-up menu. Then, a gray colored tab opens on Google Chrome suggesting you are now on the private browsing mode.

Incognito Window

  • Then, open the same tab in which you encountered the error. If the page is loading, it is likely something went wrong with plug-ins installed on Chrome browser. If that is the case, you will need to disable browser extensions. But first, try clearing the browser data to see if it helps.

Clear Browsing Data

This can help fix Google Chrome keeps freezing or crashing errors, which occurs due to bugs in the data stored in the device. There are two ways to access Clear Browsing Data:

  • Click the three-dot icon in the top right corner of Chrome and choose Settings. In the new page, scroll down to and click Advanced, and choose Clear browsing data.

Clear Browsing Data

  • Alternatively, access that by pressing Ctrl, Shift, and Delete keys simultaneously.

When the Clear browsing data window opens up,

  • Go to the Advanced tab, and choose All time from Time range.
  • Then, put a tick mark next to all items listed in the Advanced tab, and click Clear Data button highlighted in blue.

Once you have cleared the browsing data of Google Chrome, open the page in which you previously encountered the “Aw, Snap!” issue and see to it if it is loading.

Disable the Extensions

If you have come across Google Chrome keeps freezing, disabling the plug-ins or extensions at once and then enabling them one by one can help find the one causing the issue. Not all plug-ins are malicious, but some can be. So, prior to removing the problem extension, you have to find out if it is even necessary. In other words, after disabling the extensions, enable one and see to it if the web page is loading. Repeat the same until you find out which one is causing the problem. Here is how to access the extensions on Chrome browser:

  • Click on the three-dot icon, select More tools from the context menu and choose Extensions.

Google Chrome Extensions

  • In the new page, you can see a list of all the plug-ins installed on Chrome browser. To disable all extensions, click on the toggle switch next to each one. Make sure they are grayed out, or not highlighted in blue.

Restart the Device Used to Browse

The programs installed on the computer can interfere with webpage loading and lead to issues, such as Google Chrome keeps freezing. So, try rebooting the device to see if that resolves or freshens up the page after some time.

Scan for and Remove Malware

You can find and remove harmful software on the computer through Google Chrome.

  • If you can open the browser, type chrome://settings/cleanup on the address bar and press Enter
  • In the new window, click on Find and remove harmful software. Then, Chrome browser checks for the same. Wait for some time for it to complete the system clean up job.

Remove Malware

If Chrome not responding or if you cannot open the browser, scan for malware using an antivirus installed in the PC and follow the instructions on the software to remove the malicious programs.

Manage Exceptions on Windows Firewall

Windows Firewall is an application, which filters or restricts potentially unwanted files or programs coming from the internet. By default, Google Chrome has an exception on the Firewall. However, if there is no exception for Chrome on the Windows app, you have to manually configure that. In other words, you have to prevent the Firewall from blocking Google Chrome. Here is how to do that.

  • Click Start button, search for Firewall, and open Allow a program through Windows Firewall from the search results.
  • In the new window, click Change Settings button and select Allow another program.
  • From the next dialog box, choose Google Chrome and click on Add Click on OK to confirm the changes, and restart the computer.

Windows Firewall Setting

If none of these steps fixes the page loading issues, you would have to get rid of Chrome from the device and install its latest version from the web as a last resort. Get in touch with our browser support experts to learn how to do that, or check if anything else can work to fix the Google Chrome issues you are facing.

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