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How to Troubleshoot SSL Connection Error on Google Chrome

Google Chrome keeps freezing

SSL Connection Error

When users attempt to connect to a site on Google Chrome, they tend to receive an error message that states, “This site can’t provide a secure connection”. This error occurs on Chrome due to a server problem, or due to the unavailability of a certificate that is used to authenticate clients. Besides the missing authentication certificate, and notwithstanding a server problem, there are other causes too for the SSL connection error. Nonetheless, resolving it on Chrome browser can be done easily following the troubleshooting steps given below.

Disable the QUIC Protocol

To disable this experimental protocol, key in chrome://flags/#enable-quic on the address bar of the browser and press the Enter key. In the subsequent menu that pops up, click on Default under the respective protocol’s heading and choose Disabled in the drop-down list. Then, restart Chrome. You should be able to surf the web on the browser without having to encounter the SSL error going forward. If not, go to the next troubleshooting step.

Set the Right Date and Time

Chrome constantly crashing

Common Browser Issues

Wrong date and time set on Windows PC may also cause the connection error on Chrome. Hence, you should double check to ensure that both are correct. If you are using Windows 10 PC, search for Date & Time in the search box when on the desktop screen and click on the respective setting to change both. In order to change date and time on Windows 10, click Time Zone, configure both correctly, and click OK to confirm new settings.

Clear SSL State

Sometimes, the SSL state in Internet Properties may lead to a connection block on Chrome. To clear the SSL state on Windows 7, launch Control Panel, click on Network and Internet, and choose Network and Sharing Center. Then, click on Internet Options to the bottom left side of the screen, choose Content tab in the Internet Properties dialog box, select Clear SSL State, and click OK to confirm the same.

Make Exemptions in the Antivirus

Sometimes, an antivirus in Windows PC may cause conflicts between the software and the browser encrypted data. Hence, you should make an exemption to the scan SSL protocol in the settings of the antivirus. If this helps to troubleshoot the error on Chrome, update the browser, the virus removal software, and the OS. After that, clear the browser data and enable the SSL protocol scanning feature again to see if it works.

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