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How to Troubleshoot No Sound Issue in Google Chrome

Chrome Keeps Crashing

Common Chrome Issues

No sound in Google Chrome is a very common issue that annoys users all the time. Here is what you have to do when you experience the error. Note that if audio is playing on other applications or devices but not on the browser, you have to check the audio settings on your computer first.

Ensure Volume is Not Muted on Volume Mixer

Perhaps only Google Chrome’s sound setting is disabled, so check for it.

  • Open the browser and play a video or audio file over the web. Ignore the no sound issue.
  • Right-click on the Speaker icon at the taskbar, and select Open Volume Mixer from the context menu.
  • In the Volume Mixer, check whether the volume button for Google Chrome is muted or its volume level is too low.

After you have made the required changes, check if the audio file is playing on the web. If not, continue to the next step.

Disable Browser Extensions

To ensure in case it is an extension causing the issue, open Google Chrome in Incognito mode. For that, click on the three-dot icon on the upper right side and select New incognito window. Open an audio file on the private browsing mode of Chrome browser and see to it if sound is working. If yes, a media extension might be to blame. To disable it, follow the below steps.

  • Type chrome://extensions in the address bar of the browser and press on the Enter
  • Disable a suspicious or an unknown extension, and then check if the sound is working.

Common Chrome Issues

  • This is also recommended to fix Chrome keeps crashing while playing an audio over the web.

In case this fixes the sound, then you are good to go. If not, proceed to the next step.

Clear the Browsing Data

  • Click the three-dot icon at the upper right side, move the mouse over to More tools, and select Clear browsing data.
  • In the next window that pops up, you have an option to configure a time against which browsing data will be cleared. For a comprehensive browsing data clean up, make sure All time is selected, and click the Clear data

Clear Browsing Data

  • Reboot your computer. After that, check if the sound is working on Google Chrome.

Get Rid Of Malicious or Unwanted Programs

Sometimes, the presence of malware or potentially unwanted programs on the computer could be hampering Chrome’s normal functioning. The best way to remove such malware is to use an efficient antivirus software.

You can use the option on Google Chrome to get rid of harmful software too. For that, click on the three-dot menu, select Settings, expand Advanced settings, and scroll down to and find Clean up computer. Let Chrome check for harmful software by pressing the Find button. Wait until the browser checks for it and follow its instructions appearing on the screen. Note that Chrome may return with No harmful software found message sometimes, in which case, you should move on to the next step.

Reset Google Chrome

Click the three-dot icon and select Settings. Expand Advanced settings, select the Restore settings to their original defaults option, and click on the Reset button for confirmation. This restores the browser settings in case an application or extension has changed those without user permission.

Reset Google Chrome

Update Google Chrome

Sometimes, updating an application to the latest version fixes any issues that you might be having with it. You can do this to fix Chrome not responding or audio not playing issue in case other steps does not resolve. The browser automatically updates most of the time. Yet in case you have not exited it in a while, then the update process might have been stuck. You can update the browser manually too. For that, follow the below steps.

  • Click on the three-dot menu, and if you can see Update Google Chrome option, then its latest update is available. Click on the link and follow instructions to complete the update.
  • Else, you can check for available updates by navigating to Help > About Google Chrome. The browser will check for, download and install if an update is available.

Update Google Chrome

  • Upon installation of it, click on the Relaunch button for the changes to take effect.

Uninstall and Reinstall Google Chrome

This also sorts any issues you might be facing including Chrome keeps crashing while playing an audio. If you are a Windows user, you can follow the below steps to uninstall the browser.

  • In the search box of Start Menu, search for Add or remove programs, and open the respective link from the search results.
  • In the list of programs installed on your computer, highlight Google Chrome and click the Uninstall Follow the instructions on the Uninstall Wizard to complete it.

Uninstall Google Chrome

Download and install the latest version of it. Do this as a last resort if other troubleshooting steps do not work. If you still cannot play audio over the web, then feel free to get in touch with our browser support professionals through the toll-free number.

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