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Steps to Remove “Installed by Enterprise Policy” Extensions

Chrome Constantly Crashing

Common Browser Issues

You have probably had to put up with a few issues since you first started using Google Chrome. While it is the fastest browser out there, Chrome also drags in problems that you would rather not have to deal with, especially when you are trying to get serious work done. For instance, Chrome constantly crashing can prevent you from something as simple as checking your mail.

Google Chrome sometimes takes on extensions without your permission that you cannot uninstall later, and some of these persistent troublemakers are marked as “Installed by Enterprise Policy”. Yet these are often adware or other pop-up programs that somehow crept in and set up shop next to legitimate extensions. Most of the time, they are part of a bundle when you install recently downloaded software. The only reason they get past you is that you do not pay attention to the installation prompts. This makes the use of the Custom Installation option a logical move whenever you are setting up a new program in your PC. Not only does it stop unauthorized changes to your web browsers, it also prevents the installation of extensions that could potentially be adware. These are just as bad as, say, Chrome constantly crashing.

The following steps will let you remove any extension that is marked as Installed by enterprise policy.

  • Hit the three-dot icon at the top right of Chrome to bring up the main menu, and then choose More Tools and Extensions.

Google Chrome Extensions

  • This will bring up Extensions tab, where you will see that everything marked as Installed by Enterprise Policy is also grayed out. If Chrome crashes, run it again.

Check if you installed any new software recently, and remove those by heading to Add/Remove Programs and selecting Uninstall. Sometimes this removes the extension as well. Following are the steps you should take based on your OS version.

For Windows 8 and Windows 10

Right click on the left end of the taskbar, and when the Quick Access Menu comes up, choose Control Panel. From the window that appears, select Uninstall a Program. You can sort the programs based on installation date and remove the ones that are most recent. Select these entries individually and hit Uninstall.

Programs And Features

For Windows 7

Hit Start and select Control Panel. From the window that appears, select Uninstall a Program. Seek out any recently added software by sorting based on installation date, and remove them individually.

For Windows XP

Hit Start and then select Settings and Control Panel. Find Add or Remove Programs and click on it. Click on Programs and Features and from the list that comes up, identify and select the recently installed programs, then hit Remove.

Control Panel

After the unwanted software has been removed, bring your browser window back up and check the extensions. If the Installed by Enterprise Policy extension still has not gone away, continue with the following steps.

  • Note down the ID of the Installed by Enterprise Policy This will be needed later on in the removal process so that you do not delete extension that you actually need. For this, hit the three-dot icon at the top right of Chrome to bring up the main menu, and then choose More Tools and Extensions. Select the Developer Mode option.
  • Right click the Chrome icon in the taskbar and choose Close Window.
  • Based on OS version, do the following to bring up the registry editor. In Windows XP, hit Start and then Run. Type regedit in the opened window and hit Enter. In Windows 7, hit the Windows logo and search for regedit, and then hit Enter. In Windows 10, hit the Windows logo and type in regedit, and then choose the first match shown in the results.
  • After the Windows Registry Editor opens, click Edit and then choose Find…Registry Editor
  • Paste the ID you copied from the problematic extensions and hit the Find next

Problematic Extensions ID

  • Select and delete the registry key that matches the data value of the ID.

Delete Registry Key

  • Confirm deletion by hitting Yes when you see a message asking for it.
  • After the registry entry has been removed, delete the associated files as well. Head to My Computer, and go to C:\Users\YOUR USER NAME\AppData\Local\Google\Chrome\User Data\Default\Extensions. Delete the directory that matches the copied ID, and make sure to press down on the Shift key while you do this.
  • Bring up the AppData directory by typing USERPROFILE% (Windows XP) or %localappdata% in the Run box and hitting Enter. Head to C:\Windows\System32\GroupPolicy\Machine and delete the pol file.
  • When done, launch Chrome and see if the extension is still there.

If the above steps do not suffice to completely remove the Installed by Enterprise Policy extension, or if you are struggling with Chrome constantly crashing, get in touch with our tech support experts on 844-202-8213. Our certified professionals know their way around most browser problems, and will help to resolve your issue in minimal time.

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